Vishal Agrawal
Jaipur
Summary
Dynamic banking professional with extensive experience, excelling in team leadership and audit compliance. Proven track record in driving profitability through effective cross-selling strategies and fostering staff development. Adept at risk assessment, ensuring operational excellence, and achieving high customer satisfaction. Committed to continuous improvement and operational integrity.
Overview
9
9
years of professional experience
Work History
Deputy Branch Manager
YES BANK LTD
07.2024 - Current
- Lead a team of Personal Bankers, ensuring achievement of individual and branch-level targets, while monitoring and guiding their day-to-day operational tasks for compliance and service excellence.
- Ensure that knowledge, skills, and capabilities are built across the entire team.
- Adhering to process, operations, and audit standards. Effectively supporting and handling audits by internal, external, concurrent, statutory, and RBI auditors.
- Ensuring vigilance regarding the quality of accounts, instructions and documentation for due diligence along with 100% FTR for the whole branch including SO, PB and RMs.
- Monitoring transactions post-account opening also to prevent fraudulent accounts.
- Coordinating with the NOC, product teams, and Sales RMs proactively and consistently.
- Managing customer inquiries and instructions while ensuring the bank's delivery standards to achieve total customer satisfaction.
Backup Branch Manager
HDFC BANK
11.2021 - 07.2024
- Led branch operations, ensuring adherence to banking regulations and compliance standards.
- Developed action plans to improve profitability and customer engagement.
- Supervised and motivated value bankers to achieve sales and service goals
Branch Operation Manager
Kotak Mahindra Bank
12.2020 - 11.2021
- Managed daily branch operations and service delivery standards.
- Drove revenue through cross-selling liability and insurance products.
- Handled the branch independently in the absence of the Branch Manager for over 3 months.
Deputy Branch Manager
ICICI Bank Ltd
10.2018 - 12.2020
- Oversaw account openings, customer service, and audits.
- Maintained branch NPS scores, and ensured zero FTNR (First Time Not Right) transactions.
- Conducted internal audits and compliance checks periodically.
Crash Investigator
J.P Research India Pvt Ltd
11.2016 - 02.2018
- Investigated and analyzed road crash data for reports to auto industry clients and the government.
- Handled detailed accident reconstruction and data analytics.
Education
Post Graduate Diploma In Banking -
Manipal Academy
Bangalore02.2018
B.Tech -
University of Engineering & Management
Jaipur01.2016
Skills
- Team leadership
- Audit coordination and regulatory compliance
- Excellent communication and interpersonal skills
- Willingness to learn and zeal to work
- Delegation of work in the right manner
- Risk assessment
- Cross-selling strategies
- Staff supervision and development
Accomplishments
- Qualified for 'League of Extraordinaire' in Q4 at YES bank
- Received many certificates for excellent customer service and customer engagement
- Qualified PAN India contest to Goa for BBH drives
- Certificate for regional drives such as 'UFD Drive,' 'Race to Glory,' liability drive
- Certificates for circle-level drives such as 'Health Cover Drives' and 'Champions of Champions' for cross-selling products
Hobbies and Interests
- Traveling
- Photography
- Sports - Badminton, Swimming
Languages
- English, Full professional proficiency
- Hindi, Full professional proficiency
Timeline
Deputy Branch Manager
YES BANK LTD
07.2024 - Current
Backup Branch Manager
HDFC BANK
11.2021 - 07.2024
Branch Operation Manager
Kotak Mahindra Bank
12.2020 - 11.2021
Deputy Branch Manager
ICICI Bank Ltd
10.2018 - 12.2020
Crash Investigator
J.P Research India Pvt Ltd
11.2016 - 02.2018
Post Graduate Diploma In Banking -
Manipal Academy
B.Tech -
University of Engineering & Management