Vishal Anand
Qatar Airways
Ahmedabad,Gujarat
1
Language
12
Years of experience
Results-driven customer relationship executive with a proven ability to enhance customer satisfaction and loyalty in aviation and banking sectors. Skilled in CRM systems and ARD software, adept at resolving issues promptly while maintaining high service standards. Demonstrated leadership in managing teams and exceeding performance targets, ensuring seamless communication and positive client engagement.
Work History
Customer Relationship Executive
3 Years 4 Months- Strong hold in Voice process
- Strong hold on Chat process
- Excellent customer service skills
- Strong interpersonal and communication skills
- Ability to resolve issues efficiently and effectively
- Proficiency in using customer relationship management (CRM) systems
- Knowledge of Amadeus software
- Managed approximately 40-50 incoming calls and chats per day from customers.
Customer Service Manager & Administrator
11 Months- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Introduced high standards for customer service and increased efficiency by streamlining operations
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Took ownership of customer issues and followed problems through to resolution
- Coordinated order accuracy across counter, phone, and online bakery requests.
- Led customer service team to resolve complaints and maintain consistent guest satisfaction.
- Managed scheduling to support peak demand and daily front-of-house coverage.
Deputy Manager
3 Years 2 Months- Handled banking operations at all levels in branch, worked closely with DBM
- Acknowledged by RH and BM as fast learner of banking process and its guidelines
- Highest number of Saving A/C opened in a day (22 A/Cs)
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Went on several ICMC audits as well
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success
- Led the team during peak hours by lending myself to process the instruments in time
- Led a team for home loan documents to check and process for almost 2 years
- Supervised branch operations and made continuous improvements in each area
Graphic Designer
2 Years 8 Months- Designed website layouts, templates and unique branded looks
- Worked with clients to gather and define requirements, establish scopes and managing project milestones
- Developed creative design for print materials, brochures, banners and signs
- Capitalized on talents in field to support promotions with designs
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads
- Collaborated with content, marketing, and production teams to deliver campaign-ready artwork.
- Refined brand templates to ensure consistency across channel identities and communication materials.
Education
Post-Graduation Diploma - Banking & Finance
Diploma - Hospitality
Bachelor of Arts - Mass Communication
Skills
Fast Learner
LANGUAGES
English & Hindi - Advanced
Timeline
Customer Relationship Executive
Qatar Airways
06.2023 - CurrentRead More
Customer Service Manager & Administrator
Castle Bakery
10.2021 - 09.2022Read More
Deputy Manager
ICICI bank Ltd.
01.2018 - 03.2021Read More
Graphic Designer
Zee Entertainment
02.2015 - 10.2017Read More
IMA Bangalore
Post-Graduation Diploma from Banking & Finance
Read More
Hospitality School Or University
Diploma from Hospitality
Read More
MCRPV
Bachelor of Arts from Mass Communication
Read More