BITLA SOFTWARE
VISHAL BOSE
bangalore
Summary
Dynamic Customer Care Executive with a proven track record at Shyamoli Paribahan Pvt. Ltd., excelling in customer satisfaction and complaint handling. Demonstrated exceptional organizational skills and problem-solving abilities, successfully managing resources to enhance productivity and drive performance improvement. Committed to fostering strong customer relationships and delivering quality service.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
Shyamoli Paribahan Pvt.Ltd
02.2024 - 12.2025
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Assigned and designated job territories to customer care staff according to performance and history.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Transcriptionist
GoTranscript UK
03.2020 - 11.2022
- Used headsets and transcribing software to take dictation of medical documents.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Performed freelance work with flexibility to meet employer-set deadlines.
Counter Manager
RUOSH
02.2019 - 05.2020
- Worked with the store Manager to develop and execute a store budget that resulted in 15% reduction in overhead costs.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Performed daily department re-merchandising, price markdowns, and merchandise transfers.
- Operated cash register to accurately complete customer financial transactions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
VISHWAMANAVA PU COLLEGE
Mandya, KARNATAKANo Degree -
INDIAN INSTITUTE OF REMOTE SENSING
Dehradun, IndiaSkills
- Exceptional organizational skills
- Protocol development
- Customer response
- Customer service background
- Excellent problem-solving skills
- Performance improvement
- Well-organized
- True problem-solver
- Quality assurance
- Complaint handling
Software
RedPro Win
Zoho CRM
Languages
KANNADA
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Customer Care Executive
Shyamoli Paribahan Pvt.Ltd
02.2024 - 12.2025
Transcriptionist
GoTranscript UK
03.2020 - 11.2022
Counter Manager
RUOSH
02.2019 - 05.2020
High School Diploma -
VISHWAMANAVA PU COLLEGE
No Degree -
INDIAN INSTITUTE OF REMOTE SENSING
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