VISHAL DEVMURARI
Gandhinagar
Summary
Dynamic professional with a proven track record at ICICI Bank Limited, excelling in customer service and relationship building. Adept at process improvement and sales forecasting, I drive revenue growth by identifying client needs and implementing effective strategies. Recognized for enhancing operational efficiency and fostering strong client connections.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI Bank Limited
Sihor
12.2023 - 02.2024
- Organized staff schedules to ensure adequate coverage during peak hours, optimizing customer service.
- Provided support for loan applications and processed mortgage paperwork.
- Identified opportunities to improve customer service quality.
- Processed deposits, withdrawals, transfers, payments, checks.
- Assisted customers with online banking setup and troubleshooting issues.
Sales Consultant
Stellar Autohaus PVT LTD
Ahmedabad
12.2022 - 11.2023
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Collaborated closely with finance team members in order to secure favorable loan terms for customers.
- Directed and coordinated products, services and sales activities.
- Managed inventory levels to ensure availability of desired models at all times.
- Organized test drives for prospective buyers in order to showcase vehicle performance capabilities.
- Developed promotional campaigns for new vehicles that drove traffic into the dealership.
Senior Process Associate
Tata Consultancy Services LTD
Gandhinagar
05.2016 - 11.2022
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Developed operational policies, procedures, and standards.
- Set specific goals for projects to measure progress and evaluate end results.
- Organized client meetings to provide project updates.
Business Development Executive
Dholera SIR Infra Development
Gandhinagar
08.2014 - 04.2015
- Developed and implemented strategies to increase customer base and revenue growth.
- Implemented and planned marketing campaigns using print media and digital platforms.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Established strong relationships with key decision makers within client organizations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Assisted in the development of promotional materials such as brochures, flyers.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
Education
MBA - Marketing
Bhavnagar University
Bhavnagar01-2014
Skills
- Customer service
- Relationship building
- Sales forecasting
- Process improvement
- Effective communication
- Problem solving
- Team leadership
- Sound skills in sales
- Operations management
- Sales and marketing
Certification
- Summer Internship at Coca-Cola Beverages
Accomplishments
- Three time Star performer in TCS
Languages
Gujarati
First Language
German
Beginner (A1)
A1
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
Playing cricket
Traveling
Reading Book
Timeline
Deputy Manager
ICICI Bank Limited
12.2023 - 02.2024
Sales Consultant
Stellar Autohaus PVT LTD
12.2022 - 11.2023
Senior Process Associate
Tata Consultancy Services LTD
05.2016 - 11.2022
Business Development Executive
Dholera SIR Infra Development
08.2014 - 04.2015
MBA - Marketing
Bhavnagar University
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