Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Vishal Dogra

Vishal Dogra

Project Manager
New Delhi

Summary

Experienced project manager collaborating with teams to achieve short- and long-term project objectives. Skilled in budget management and monitoring project costs for efficiency and cost-effectiveness throughout project lifecycle.

Overview

18
18
years of professional experience
6018
6018
years of post-secondary education
1
1
Certification

Work History

Project Manager

HCLTech
Noida
07.2021 - Current
  • Currently working as a Project Manager at HCLTech, where I am responsible for leading and managing projects from initiation to completion.
  • Collaborate with cross-functional teams to define project scope, develop project plans, and allocate resources.
  • Monitor project progress and ensure adherence to timelines and budget.
  • Utilize project management skills and best practices to drive successful project delivery.
  • Collaborating with team, Presales, and senior management to achieve project goals & to remove impediments & roadblock which may arise during different phase of project.
  • Lead and manage projects from initiation to completion, ensuring successful delivery within scope, timeline, and budget.
  • Collaborate with cross-functional teams to define project requirements, develop project plans, and allocate resources.
  • Monitor project progress and identify and address any issues or risks that may impact project delivery.
  • Communicate and collaborate with stakeholders to provide project updates and ensure alignment with project goals and objectives.
  • Ensuring project closure including completion of lessons learned, maintain repository & documentation.
  • Maintain RAID log & establish contingency plans to minimize business risk dependent upon probability of risk of occurrence.
  • Ensure all project milestones, deliverables, Go-lives, deployment dates are met & initiation of relevant processes in case of any variance to keep the project aligned with extra efforts & realization of revenue proportionately by keeping all stakeholders in sync.
  • Projects Completed/Current:
  • Project 1: End to end transformation of ServiceNow OOB-ITSM, CMDB and AMDB setup, replacing existing ITSM solution.| Domain – ITSM & ITOM | Region – Americas.
  • Project 2: Implement bundled services (SRs, Workflows & Fulfillment Group) in ServiceNow. | Domain – ITOM | Region – APAC
  • Project 3: De-bonding of ITSM Modules between HCL ServiceNow Instance to OOB ServiceNow instances. | Domain – ITSM | Region – EMEA
  • Project 4: End to end transformation of customer specific workflow apps. | Domain – App Engine Studio | Region – EMEA
  • Project 5: Implement ITSM and HRSD OOB Modules | Domain - ITSM & HRSD | Regions - Americas
  • Project 6: Update tasks and catalogs per ServiceNow standard practices. | Domain - ITSM | Region - EMEA
  • Project 7: Currently managing project for migrating ITSM and ITOM Modules from HCL ServiceNow version to OOB Instance.
  • Project 8: Currently managing project for creating Manager Dashboard, SAM Assessment and Adobe ELP | Domain - SAM | Region - Americas

PMO Lead

HCLTech
Noida
04.2019 - 07.2021
  • Worked as a PMO Lead at HCLTech, where I was responsible for leading and managing the team of PMOs provide support for Project Management Office (PMO) function.
  • Collaborated with SDMs and stakeholders to define project management processes and standards.
  • Monitored project performance and provided project status reports to senior management.
  • Managing the team of PMOs who are supporting Delivery SDMs for various clients.
  • Preparing and generating billed and UBR, financial reports for the review of senior leadership.
  • Conduct weekly meetings with PMOs to keep track of compliance and financial audits for their respective accounts.
  • Handling escalations related to PMOs, billings and compliance.

PMO

HCLTech
Noida
10.2017 - 03.2019
  • Worked as a PMO at HCLTech, where I provided support to Service Delivery Managers with Project Management Office (PMO) function.
  • Monitored project performance and provided project status reports to senior management.
  • Managing and keep track of hiring, on-onboarding, off-boarding and exits of resources.
  • Manage monthly billings and keep track of forecasting's and UBRs.
  • Manage compliance and financial audits and keep track of audit parameters month on month.
  • Preparing and sharing audits and financial reports with account leaders.
  • Consolidated program statuses and distributed delivery and key milestone updates.

Service Desk Analyst

HCLTech
Noida
04.2015 - 10.2017
  • Logged service and support calls using internal company software.
  • Used Service Management systems to manage incidents and follow up requests.
  • Coordinated with internal teams to ensure customer inquiries were addressed in a timely manner.
  • Monitored and responded to customer inquiries via multiple channels, including email, phone, chat, and social media.
  • Established and maintained SLAs to ensure customer inquiries were addressed in a timely and efficient manner.

Senior Analyst

Concentrix
Gurugram
10.2013 - 03.2015
  • Provided support for an accounting software over calls to US and Canada based consumers.

Training Assistant

Wipro BPO
New Delhi
09.2009 - 07.2013
  • Provided support for a US based telecom over calls to end users.
  • Trained and mentored new personnel hired to fulfill the support roles.

Customer Service Representative

Caretel Infotech Ltd.
New Delhi
11.2007 - 12.2008
  • Provided support for an India based Bank for collection of outstanding installments.

Education

Bachelor of Arts -

Delhi University
New Delhi, DL
09.2011

XIIth -

CBSE Board
New Delhi, DL
03.2004

Xth -

CBSE Board
New Delhi, DL
03.2002

Skills

Certification

Certified Scrum Master, Scrum Alliance, 01/01/23, 01/01/25

Timeline

Project Manager

HCLTech
07.2021 - Current

PMO Lead

HCLTech
04.2019 - 07.2021

PMO

HCLTech
10.2017 - 03.2019

Service Desk Analyst

HCLTech
04.2015 - 10.2017

Senior Analyst

Concentrix
10.2013 - 03.2015

Training Assistant

Wipro BPO
09.2009 - 07.2013

Customer Service Representative

Caretel Infotech Ltd.
11.2007 - 12.2008

Bachelor of Arts -

Delhi University

XIIth -

CBSE Board

Xth -

CBSE Board

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Vishal DograProject Manager