Vishal Dogra
Project Manager
New Delhi
Summary
Experienced project manager collaborating with teams to achieve short- and long-term project objectives. Skilled in budget management and monitoring project costs for efficiency and cost-effectiveness throughout project lifecycle.
Overview
18
18
years of professional experience
6018
6018
years of post-secondary education
1
1
Certification
Work History
Project Manager
HCLTech
Noida
07.2021 - Current
- Currently working as a Project Manager at HCLTech, where I am responsible for leading and managing projects from initiation to completion.
- Collaborate with cross-functional teams to define project scope, develop project plans, and allocate resources.
- Monitor project progress and ensure adherence to timelines and budget.
- Utilize project management skills and best practices to drive successful project delivery.
- Collaborating with team, Presales, and senior management to achieve project goals & to remove impediments & roadblock which may arise during different phase of project.
- Lead and manage projects from initiation to completion, ensuring successful delivery within scope, timeline, and budget.
- Collaborate with cross-functional teams to define project requirements, develop project plans, and allocate resources.
- Monitor project progress and identify and address any issues or risks that may impact project delivery.
- Communicate and collaborate with stakeholders to provide project updates and ensure alignment with project goals and objectives.
- Ensuring project closure including completion of lessons learned, maintain repository & documentation.
- Maintain RAID log & establish contingency plans to minimize business risk dependent upon probability of risk of occurrence.
- Ensure all project milestones, deliverables, Go-lives, deployment dates are met & initiation of relevant processes in case of any variance to keep the project aligned with extra efforts & realization of revenue proportionately by keeping all stakeholders in sync.
- Projects Completed/Current:
- Project 1: End to end transformation of ServiceNow OOB-ITSM, CMDB and AMDB setup, replacing existing ITSM solution.| Domain – ITSM & ITOM | Region – Americas.
- Project 2: Implement bundled services (SRs, Workflows & Fulfillment Group) in ServiceNow. | Domain – ITOM | Region – APAC
- Project 3: De-bonding of ITSM Modules between HCL ServiceNow Instance to OOB ServiceNow instances. | Domain – ITSM | Region – EMEA
- Project 4: End to end transformation of customer specific workflow apps. | Domain – App Engine Studio | Region – EMEA
- Project 5: Implement ITSM and HRSD OOB Modules | Domain - ITSM & HRSD | Regions - Americas
- Project 6: Update tasks and catalogs per ServiceNow standard practices. | Domain - ITSM | Region - EMEA
- Project 7: Currently managing project for migrating ITSM and ITOM Modules from HCL ServiceNow version to OOB Instance.
- Project 8: Currently managing project for creating Manager Dashboard, SAM Assessment and Adobe ELP | Domain - SAM | Region - Americas
PMO Lead
HCLTech
Noida
04.2019 - 07.2021
- Worked as a PMO Lead at HCLTech, where I was responsible for leading and managing the team of PMOs provide support for Project Management Office (PMO) function.
- Collaborated with SDMs and stakeholders to define project management processes and standards.
- Monitored project performance and provided project status reports to senior management.
- Managing the team of PMOs who are supporting Delivery SDMs for various clients.
- Preparing and generating billed and UBR, financial reports for the review of senior leadership.
- Conduct weekly meetings with PMOs to keep track of compliance and financial audits for their respective accounts.
- Handling escalations related to PMOs, billings and compliance.
PMO
HCLTech
Noida
10.2017 - 03.2019
- Worked as a PMO at HCLTech, where I provided support to Service Delivery Managers with Project Management Office (PMO) function.
- Monitored project performance and provided project status reports to senior management.
- Managing and keep track of hiring, on-onboarding, off-boarding and exits of resources.
- Manage monthly billings and keep track of forecasting's and UBRs.
- Manage compliance and financial audits and keep track of audit parameters month on month.
- Preparing and sharing audits and financial reports with account leaders.
- Consolidated program statuses and distributed delivery and key milestone updates.
Service Desk Analyst
HCLTech
Noida
04.2015 - 10.2017
- Logged service and support calls using internal company software.
- Used Service Management systems to manage incidents and follow up requests.
- Coordinated with internal teams to ensure customer inquiries were addressed in a timely manner.
- Monitored and responded to customer inquiries via multiple channels, including email, phone, chat, and social media.
- Established and maintained SLAs to ensure customer inquiries were addressed in a timely and efficient manner.
Senior Analyst
Concentrix
Gurugram
10.2013 - 03.2015
- Provided support for an accounting software over calls to US and Canada based consumers.
Training Assistant
Wipro BPO
New Delhi
09.2009 - 07.2013
- Provided support for a US based telecom over calls to end users.
- Trained and mentored new personnel hired to fulfill the support roles.
Customer Service Representative
Caretel Infotech Ltd.
New Delhi
11.2007 - 12.2008
- Provided support for an India based Bank for collection of outstanding installments.
Education
Bachelor of Arts -
Delhi University
New Delhi, DL09.2011
XIIth -
CBSE Board
New Delhi, DL03.2004
Xth -
CBSE Board
New Delhi, DL03.2002
Skills
Project execution
Effective project coordination
Progress monitoring for projects
Effective team engagement
Project timeline management
Optimized resource distribution
Effective stakeholder communication
Certification
Certified Scrum Master, Scrum Alliance, 01/01/23, 01/01/25
Timeline
Project Manager
HCLTech
07.2021 - Current
PMO Lead
HCLTech
04.2019 - 07.2021
PMO
HCLTech
10.2017 - 03.2019
Service Desk Analyst
HCLTech
04.2015 - 10.2017
Senior Analyst
Concentrix
10.2013 - 03.2015
Training Assistant
Wipro BPO
09.2009 - 07.2013
Customer Service Representative
Caretel Infotech Ltd.
11.2007 - 12.2008
Bachelor of Arts -
Delhi University
XIIth -
CBSE Board
Xth -
CBSE Board