Vishal Kanojia
Jabalpur
Summary
Seeking a challenging position in a reputable organization to expand and utilize my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as required.
Overview
9
9
years of professional experience
Work History
SR.EXECUTIVE OPERATIONS.(BFSI)
Concnetrix,(HSBC Process)
09.2022 - 12.2023
- Help in retaining old customers, as well as promoting products of HSBC to get new customers.
- Helping customers day-in, day out with daily banking, over call and chat as well
- Managing financial records, preparing financial statements, and ensuring compliance with accounting standards and regulations.
- Handling tasks related to accounts payable, accounts receivable, and financial reporting.
- Led and contributed to market and business development activities, identifying and pursuing new potential client services opportunities
- Delivered high level of service to customers in effort to build upon future relationships.
3C DESK ANALYST. (BFSI Specialist)
Razorpay
07.2021 - 07.2022
- .Primary focus was on retaining the merchants and customers and educate them about the use of the product
- Verification of the businesses that a merchant is involved in and customizing the product as per their needs.
- Handling merchant's queries with respect to national/international transactions.
- Taking care of settlements of the transaction as per the transaction cycle of a particular transaction type.
- Helping the merchant and customer with day to day banking over calls and chats too.
CUSTOMER SUPPORT EXECUTIVE
Aegis
09.2020 - 04.2021
- Provided customers with follow-up emails and other documentation as needed to promote customer support excellence
- Provided exceptionally high levels of customer service via live chat, email, phone and social media
- Maintained advanced product knowledge to ensure customers received accurate information
- Provided detailed product information to customers to support informed decision-making
- Answered incoming phone calls with professionalism and warmth.
JUNIOR SALES OFFICER (DIGITAL MARKETING PROMOTER)
Aroma Mocha
04.2015 - 04.2016
- Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts
- Responsible for driving awareness of a company's products and services via digital channels such as online advertising and social media
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services
- Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue
- Boosted team morale and overall sales volume by creating incentivising sales contests
- Forecasted product sales and achieved quarterly and annual sales objectives
- Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
Education
Graduation (B.E) - Electrical and Electronics Engineering
Takshshila Institute of Engineering and Technology
Bhopal, MP01.2016
Skills
- Microsoft Excel
- SQL
- HTML
- CSS
- JAVASCRIPT
- Microsoft Word
- Macros designing, VBA
- C
Timeline
SR.EXECUTIVE OPERATIONS.(BFSI)
Concnetrix,(HSBC Process)
09.2022 - 12.2023
3C DESK ANALYST. (BFSI Specialist)
Razorpay
07.2021 - 07.2022
CUSTOMER SUPPORT EXECUTIVE
Aegis
09.2020 - 04.2021
JUNIOR SALES OFFICER (DIGITAL MARKETING PROMOTER)
Aroma Mocha
04.2015 - 04.2016
Graduation (B.E) - Electrical and Electronics Engineering
Takshshila Institute of Engineering and Technology
Similar Profiles
Rushikesh BachateRushikesh Bachate
Sr. Technical Specialist at ConcnetrixSr. Technical Specialist at Concnetrix
Souad El AdddaliSouad El Adddali
Nissan Consumer Affaire at ConcnetrixNissan Consumer Affaire at Concnetrix
.jpeg&q=70 "GAURAV GHILDIYAL")
GAURAV GHILDIYALGAURAV GHILDIYAL
Escalation Engineer at ConcnetrixEscalation Engineer at Concnetrix