Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Vishal Khair

Mumbai

Summary

Dependable team leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Team Leader

upGrad education
Mumbai
03.2023 - 10.2023
  • As a team have done 20 crore + revenue in 6 quarters. an average growth is between 7% -10% per quarter.
  • More than 2,000+ enrollment did in 6 quarters & 400+ enrollments done from repeat business.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Branch Head

Cognipace- Digital Marketing Institute
Mumbai
03.2019 - 02.2022
  • More than 6,000 enrollments did in 12 quarters & generated more than 24 crore revenue.
  • Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
  • Developed strategies to increase sales and improve customer satisfaction levels.
  • Created and implemented new policies that improved the efficiency of the branch's operations.
  • Directed the training and development of all staff members in order to ensure they were meeting job requirements.
  • Established goals for each department within the branch and monitored their progress towards achieving those goals.
  • Analyzed financial statements and prepared reports on budget performance for senior management.
  • Conducted regular meetings with team members to discuss any issues or concerns related to their work.
  • Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
  • Coordinated promotional activities to generate interest in products offered by the branch.
  • Collaborated with other branches within the organization on projects or initiatives that benefit all locations.

Senior Career Counselor

CEDP Skill Institute
Mumbai
08.2018 - 02.2019
  • Provided career advice and counseling to individuals, groups, and organizations.
  • Conducted assessments of job seekers' skills, values, goals, and interests.
  • Advised clients on the development of professional networks and resources.
  • Organized events like seminars or panels featuring industry professionals.

Program Coordinator

SPJIMR
Mumbai
01.2014 - 07.2018
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Maintained up-to-date records related to program activities.
  • Prepared reports on progress towards program goals for management review.
  • Assisted in developing training materials and providing instruction on how to use them effectively.
  • Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
  • Scheduled and developed program activities in accordance with program needs.
  • Delegated tasks to staff and volunteers during daily activities and organized events.
  • Facilitated educational workshops, meetings and conferences associated with program.
  • Explained program offerings and requirements to participants and answered related questions.
  • Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
  • Utilized appropriate promotional or marketing methods to recruit program participants, members and volunteers.

Education

MBA - Operations Management

Suresh Gyan Vihar
Jaipur
07.2023

Bachelor of Commerce - Financial Planning

Bhavan's College
Mumbai
05.2008

Skills

  • Sales Expertise
  • Work Planning and Prioritization
  • Goal Setting
  • Teamwork and Collaboration
  • Performance Improvement
  • Leadership
  • Leading Team Meetings
  • SOP Adherence
  • Team Supervision
  • Giving Constructive Feedback
  • People Management
  • Staff Training
  • Problem-Solving
  • Client Support
  • Coaching and Mentoring
  • Evaluating Employee Work

Affiliations

  • Webinar
  • Masterclass
  • Seminar
  • Event

Accomplishments

  • Best IC award
  • Highest Revenue
  • Highest VC Conversations
  • Highest Evangelist Conversations
  • Highest referral revenue

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

References

References available upon request.

Timeline

Team Leader

upGrad education
03.2023 - 10.2023

Branch Head

Cognipace- Digital Marketing Institute
03.2019 - 02.2022

Senior Career Counselor

CEDP Skill Institute
08.2018 - 02.2019

Program Coordinator

SPJIMR
01.2014 - 07.2018

MBA - Operations Management

Suresh Gyan Vihar

Bachelor of Commerce - Financial Planning

Bhavan's College

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Vishal Khair