Vishal Mori

Relationship Manager – Agent Division
Feb 2023 – Present | Full-time

• Manage agent partnerships and guide on study options across Canada, UK, Germany, Dubai, USA, and EU.
• Handle end-to-end student application process from initial counseling to arrival at destination.
• Maintain student records and ensure timely updates, follow-ups, and support.
• Coordinate with students post-arrival for onshore services and ongoing engagement.

Communication Executive
Oct 2021 – Feb 2023 | Vadodara, Gujarat

• Handled student data and provided guidance on deferrals, refunds, visa concerns, and class registrations.
• Coordinated with universities for updates on application status, fee queries, and other student-related issues.
• Submitted student applications through university portals and emails.

• Company Overview: Byju's is an Indian multinational educational technology company, Byju's is offering online video-based learning programs for the K-12 segment as well as competitive exams.
• Conducting market research and identifying potential clients.
• Work closely with sales and marketing team to build and manage thoughtful, high performing materials for the sales teams.
• Manage sales cycle from prospect to closing independently, discuss progress with management and develop solutions to improve closing ratio.
• Liaising with Product Managers to provide feedback from clients about product requirements.
• Deliver sales pitch, demo, presentation and proposal to potential clients.
• Byju's is an Indian multinational educational technology company, Byju's is offering online video-based learning programs for the K-12 segment as well as competitive exams.

• Company Overview: Lendingkart Finance Limited is a non-deposit taking NBFC, providing SME lending in India.
• Manage a team and ensure that all key metrics of performance as per client SLA are met and exceeded.
• To interact closely with other functions such as Collections/Credit/Product/Tech/Account etc in ensuring a smooth day to day functioning at the location.
• Handling customer escalations and monitoring customer complaints on social media and reach out to provide assistance, also handle social media platforms (Facebook, Play store, Twitter).
• Tracking, documenting, and reporting continuous client issues, lending habits and system problems.
• Lendingkart Finance Limited is a non-deposit taking NBFC, providing SME lending in India.