Identity & Access management
Vishal OP
Senior Process Analyst
Bengaluru,KA
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. 3+ years experienced self-motivated & result-oriented Associate with proven track record in IT Infrastructure functions. Highly skilled in developing solutions, procedures & service standards for project transition and business excellence. Employs the Agile methodology deliver high quality products, well within deadlines. Highly robust individual adept at learning and implementing new technologies swiftly. Drives excellence in every project to deliver outstanding results.
Overview
3
3
Certifications
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Senior Process Associate
Tata consultancy services
Bangalore, Karntaka
02.2018 - Current
- Take over of Project from DXC, Part of transition to supports.
- Handled high volume of Tickets and backlog.
- Part of Request Management Team which handles the fulfillment of requests of the ones which are raised by the employees from our client side "SHELL".
- Also worked on the escalations and supported the L3 & L4 teams for their transition.
- Responsible for all IT access services which are measured by the critical service level (CSL), including workflow management to co-ordinate non-access related services with Suppliers.
- Work on Identity & Access management.
- Responsible for creating identities and granting access to the server to perform day to day task.
- Proactively monitored servers, devices, and applications to identify & rectify potential issues on time
- Met all deadlines, including month-end reporting objectives.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Supervised team of 15 accounting associates, answered questions and resolved issues efficiently.
- Identified modifications to processes and procedures that would promote better efficiency.
- Coordinated preparations for annual report.
- Determined and recommended methods to address improvement opportunities.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Responsible for all IT access services which are measured by the critical service level (CSL), including workflow management to co-ordinate non-access related services with Suppliers
- Creation, deletion and modification of users(IAM in Shell environment)
- Co-ordination with service managers and Global delivery manager to assist users with their escalations Working on exchange servers to work on permission related issue
- Accessing active directory to admin credentials and updating attributes and creating identities. Creating knowledge base articles for the process
- Also worked on the escalations and supported the L3 & L4 teams for their transition.
- Collaborated with onsite/offshore development resources from delivery partners to deliver the perfect service per the requirement
IT Analyst
Siemens
Bangalore, Karnataka
06.2016 - 09.2017
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Resolved malfunctions with systems and programs through troubleshooting.
- Participated in internal audits regarding quality management system.
- Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2.
- Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
- Communicating with clients and customers about their experiences with a product or service.
- Concentrating on the customer satisfaction and SLA.
Education
Bachelor of Computer Applications - Computer Science
MS Ramaiah College of Arts, Commerce & Science
Banglore 06.2013 - 04.2016
Skills
Experienced with Active Diretory
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved escalations which led to Team management.
- Microsoft Office - basic
- SIEMENS : Best Performer Of The Year 2017
- Top performer of the quarter
- 92% of customer satisfaction in the year 2017
- TCS : Performer of the month(march 2019)
- Promoted to L2 in October
- Promoted to L3 in February
Software
ADSI & ADUC
AWS Architecture
ITIL Foundation certified
Business Analysis Request management User Training Escalation management
ADUC & ADSI User Authentication & Access
Certification
AWS Architect Certification Training | Edureka |
Additional Information
Attended the ‘Android workshop using Java’ |IIT|
Won 3rd place in IIT Delhi Android workshop.
Attended the 'Science talent workshop'
Timeline
ITIL 4 Foundation certification
01-2020
IAM certified
10-2019
AWS Architect Certification Training | Edureka |
01-2019
Senior Process Associate
Tata consultancy services
02.2018 - Current
IT Analyst
Siemens
06.2016 - 09.2017
Bachelor of Computer Applications - Computer Science
MS Ramaiah College of Arts, Commerce & Science
06.2013 - 04.2016
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