Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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VISHAL TYAGI

Mumbai

Summary

Experienced Business Operations Leader with 25 years in the Insights & Analytics industry, specializing in developing large teams and leadership across multiple service lines, managing portfolios of up to $8 million.


Manage the P&L for Insights & Analytics services, overseeing service delivery, recruitment, training, revenue generation, and cost optimization.

Overview

25
25
years of professional experience
3
3
Certifications

Work History

Asst. Vice President

Merkle Inc
05.2022 - Current
  • Lead a portfolio of key clients in the Media & Entertainment industry, providing end-to-end Insights &
  • Analytics solutions
  • Drive client SLAs, KPIs and profitability for all client groups in the portfolio
  • Leveraging borderless teaming and internal talent hubs, built and deployed a multi-disciplinary Insights team of approximately 200 resources to support a client across 7 different products/solutions including advertising measurement & effectiveness, brand health & tracking, content insights, and more
  • Won Merkle new business and helped clients realize a 25% improvement in their operational efficiencies.

Relationship Manager

Century Financial Consultancy
01.2018 - 10.2021
  • Responsible for Client Acquisition (Sales) and client services
  • Monitoring market trends at a macro level and advising clients on investment strategies at a micro level
  • Daily monitoring of clients’ investment portfolios, including portfolio positioning and performance attribution.

Associate Director

Intelligence
11.2015 - 10.2017
  • Deployed an accelerated transition plan to set up a multi-disciplinary 150+ member Insights team in less thanmonths
  • The transition program included in-depth scoping, hiring, building process flows, SOPs, and playbooks
  • Built the right foundation through well-defined governance and deep collaboration with the client
  • Led and managed ISO 20252 internal and external audits for the company.

Associate Director

Nielsen India Pvt. Ltd
07.2013 - 10.2015
  • Define, launch, and drive strategic projects and initiatives, working closely with cross-functional teams and stakeholders
  • Managing communications, budgets, and overseeing milestones and timelines
  • Regular reporting of progress to project sponsors, key stakeholders, and head of functions.

Associate Director

Nielsen India Pvt. Ltd
05.2007 - 06.2013
  • Direct all aspects of production operations for a service line with full oversight for 200 plus employees in the Business Unit
  • Liaised with global market leaders across business functions to understand support requirements and endorse online data acquisition
  • Actively involved in driving the digital Research adoption initiatives in India
  • Responsible for preparing budget and financials for the team including headcount growth plan
  • Streamline policies and procedures to cut down on waste, reduce costs, and improve operational efficiencies.

Assistant Manager

Ugam Solutions Pvt. Ltd
08.2005 - 04.2007
  • Manage key accounts and drive organic growth of online scripting and data processing service lines
  • Manage team performance and reporting on key SLAs to management/ client
  • Plan and present headcount requirements based on projections and business volumes
  • Contribute to achieving the business unit's financial targets.

Team Leader

Sutherland Global Services Pvt. Ltd
09.2004 - 07.2005
  • Managing a team of tech support executives - chat and voice support
  • Involved in mentoring, training, and handling escalation calls
  • Driving a high level of service and professionalism in the team ensuring high client satisfaction scores.

Team Leader

Minacs Aditya Birla Pvt. Ltd
02.2000 - 08.2004
  • Role of customer support executive catering to US clients – chat, email, and voice
  • Engaged in active client interaction and relationship building
  • Mentoring, training, and monitoring team performance
  • Reporting on team progress to the manager and being involved in team appraisals.

Education

Diploma - Computer Science

Bachelors - Business Administration

Skills

Leadership

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Certification

Google Cloud certified Cloud Digital Leader

Accomplishments

  • Demonstrated abilities in leading large teams and business units.
  • Initiated and involved in several business process improvement initiatives on quality, cycle time reduction, process change, etc.
  • Been actively involved in the implementation of ISO 27001 and ISO 20252.
  • Successfully had the team clear the COPC Gold certification at Minacs by driving processes, performance, and accurate reporting.

Timeline

Asst. Vice President

Merkle Inc
05.2022 - Current

Relationship Manager

Century Financial Consultancy
01.2018 - 10.2021

Associate Director

Intelligence
11.2015 - 10.2017

Associate Director

Nielsen India Pvt. Ltd
07.2013 - 10.2015

Associate Director

Nielsen India Pvt. Ltd
05.2007 - 06.2013

Assistant Manager

Ugam Solutions Pvt. Ltd
08.2005 - 04.2007

Team Leader

Sutherland Global Services Pvt. Ltd
09.2004 - 07.2005

Team Leader

Minacs Aditya Birla Pvt. Ltd
02.2000 - 08.2004

Diploma - Computer Science

Bachelors - Business Administration

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