Vishavjeet Kaur
Fort Wayne
Summary
Results-oriented professional with over 6 years of experience in customer service, sales assistance, team leadership, and client relationship management. Demonstrated ability to determine the customer's needs, create sales leads, deal with customer queries, prepare quotations, and record the transactions. Competent in creating successful customer relationships, meeting target results, and applying business insights to achieve better results for the organization. Looking forward to using my communication and problem-solving skills as an Inside Sales representative.
Experience in managing customer data, business transactions, and account management through the use of management software and Excel.
Overview
7
7
years of professional experience
Work History
TEAM LEAD
Walmart
Fort Wayne
12.2025 - Current
- Implemented innovative strategies that boosted client retention by 25%.
- Established effective customer relations to enhance customer satisfaction and retention.
- Spotted potential opportunities for upselling, and promoted suitable products.
- Used sales and market trends information to aid in the company’s efforts to increase its income.
- Collaborated with other departments to facilitate proper client onboarding and service delivery.
- Analyzed market trends to identify new business opportunities.
- Mentored team members, resulting in 40% promotion rate within the team.
- Streamlined processes, reducing operational costs by 15%.
CUSTOMER SERVICE CASHIER
Walmart
Fort Wayne
04.2025 - Current
- Processed transactions efficiently, reducing wait times by 30%.
- Delivered exceptional customer service, boosting satisfaction scores by 20%.
- Resolved customer inquiries, enhancing loyalty and repeat business.
- Maintained accurate cash handling, achieving 100% error-free audits.
- Trained new cashiers, improving team performance and service speed.
- Collaborated with management to streamline checkout processes.
- Received 'Employee of the Month' for outstanding service and sales results.
- Managed inventory effectively, minimizing stock discrepancies.
CASHIER
Burlington
Fort Wayne
01.2025 - Current
- Aided customers in choosing products, which led to higher sales and customer retention.
- Market the store’s products and look for ways to boost income.
Ensured that sales were accurately recorded. - Solved any problems faced by customers swiftly.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and implemented strategies to increase sales and profitability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
MANAGER ON DUTY
Beyond Brows
Fort Wayne
08.2023 - Current
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Liaised between clients and vendors and maintained effective lines of communication.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
MANAGER'S ASSISTANT
Lehal Building Material and Tile
06.2019 - 06.2021
- Managed schedules, ensuring 100% on-time meetings and events.
- Coordinated team projects, improving collaboration and productivity outcomes.
- Handled client communications, increasing satisfaction ratings by 15%.
- Trained new staff, streamlining onboarding process for quicker integration.
- Assisted in budget management, cutting costs by 10% annually.
- Developed reports, facilitating better decision-making processes.
- Factory, India
Education
MBA -
Indiana Institute of Technology
Fort Wayne01-2024
Master of Science - Economics
Guru Nanak Dev University
Amritsar01-2019
Bachelor of Science - Economics
B.B.K.D.A.V College For Women
Amritsar01-2017
Skills
- Client management
- Strategic leadership
- Performance Coaching
- People Management
- Quality assurance
- Decision making
- Problem solving
- Health Administration
- Forecasting
- Data entry
- Filing systems
- Communication Skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
TEAM LEAD
Walmart
12.2025 - Current
CUSTOMER SERVICE CASHIER
Walmart
04.2025 - Current
CASHIER
Burlington
01.2025 - Current
MANAGER ON DUTY
Beyond Brows
08.2023 - Current
MANAGER'S ASSISTANT
Lehal Building Material and Tile
06.2019 - 06.2021
MBA -
Indiana Institute of Technology
Master of Science - Economics
Guru Nanak Dev University
Bachelor of Science - Economics
B.B.K.D.A.V College For Women