Vishwas D
Last mile, First mile & people Management
Bangalore
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
Work History
Team Leader
Medlife International Pvt Ltd
09.2019 - 08.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Participated in cross-functional team-building activities.
- Set up and calibrated machinery to meet specific production requirements.
Store Manager ( Offrole )
Grofers India Pvt Ltd
09.2020 - 08.2021
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
Store Manager
Blinkit Commerce Pvt Ltd
08.2021 - 02.2023
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Introduced new methods, practices and systems to reduce turnaround time.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Portfolio Manager
Square Yards
03.2023 - 07.2023
- Evaluated potential alternative investments such as private equity funds or hedge funds as part of a broader effort to diversify client portfolios.
- Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
- Facilitated portfolio performance review and implemented new strategies.
- Collaborated with analysts to identify promising investment opportunities, maximizing portfolio growth.
Lead Operations Mnager
Flipkart Internet Private
07.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Education
Bachelor of Computer Applications - Computer Engineering
Global Virtual Academy For Peace And Education
Bangalore 06.2019 - 03.2022
Master of Computer Applications - Computer Science
INSTITUTE OF BASIC AND VOCATIONAL EDUCATION
Bengaluru, India 04.2001 -
Skills
Problem-solving
Timeline
Lead Operations Mnager
Flipkart Internet Private
07.2023 - Current
Portfolio Manager
Square Yards
03.2023 - 07.2023
Store Manager
Blinkit Commerce Pvt Ltd
08.2021 - 02.2023
Store Manager ( Offrole )
Grofers India Pvt Ltd
09.2020 - 08.2021
Team Leader
Medlife International Pvt Ltd
09.2019 - 08.2020
Bachelor of Computer Applications - Computer Engineering
Global Virtual Academy For Peace And Education
06.2019 - 03.2022
Master of Computer Applications - Computer Science
INSTITUTE OF BASIC AND VOCATIONAL EDUCATION
04.2001 -
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