Open To Work
Hi, I’m
Viswa R
Chennai
Work Preference
Summary
Dynamic Customer Support Consultant specializing in complaint analysis and process improvement. Proven ability to develop customer feedback strategies and enhance satisfaction through effective solutions.
Overview
3
Languages
3
years of professional experience
Work History
UBER INDIAChennai
Customer Support Consultant
08.2025 - 01.2026
Job overview
- Analyzed customer complaints to identify root causes and implement effective solutions.
- Collaborated with team members to streamline customer service processes, improving response times.
- Developed strategies based on customer feedback to enhance satisfaction levels and drive loyalty.
IAS BY HEAR ACADEMYCHENNAI
Content Writer Intern
01.2023 - 05.2025
Job overview
- Crafted blog posts that boosted user engagement and promoted knowledge sharing.
- Researched and drafted engaging articles on current industry trends.
- Researched trending topics to guide content creation and enhance audience engagement.
- Collaborated with team members to create content calendars and schedules.
- Edited and proofread written materials for clarity and consistency.
Education
Institute of Distance Education Madras UniversityChennai
Master of Science from Mathematics
07-2024
SASTRA DEEMED TO BE UNIVERSITYTHANJAVUR
Bachelor of Science from Mathematics And Computer Science
07-2020
Skills
- Customer engagement strategies
- Conflict resolution
- Process optimization
- Feedback systems
- CRM applications
- Creative content production
Languages
Tamil
Native
Native
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Affiliations
- Interested in Cricket
- Organizing various Events in university
Timeline
Customer Support Consultant
UBER INDIA
08.2025 - 01.2026
Content Writer Intern
IAS BY HEAR ACADEMY
01.2023 - 05.2025
Institute of Distance Education Madras University
Master of Science from Mathematics
SASTRA DEEMED TO BE UNIVERSITY
Bachelor of Science from Mathematics And Computer Science