Vivek Agrawal
Greater Noida
Summary
Results-oriented professional with over nine years of experience in Business Development, Sales Coordination, Data Analysis, Contract Management, Receivable Management, and Credit Control. Detail-oriented and dedicated, with expertise in managing key customer relationships to drive revenue growth, overseeing MIS functions, and supporting sales teams through effective data analysis, reporting, and coordination of sales activities. Experienced in contract mapping and vetting, implementing customer credit policies, monitoring credit limits, managing customer accounts, and developing strategic debt collection processes. Proven track record of collaborating with cross-functional teams to achieve organizational goals, and foster business growth.
Overview
10
10
years of professional experience
Work History
Key Account Manager
Gati Express & Supply chain Pvt. Ltd.
01.2024 - Current
- Generated weekly and monthly MIS reports to highlight key performance indicators and trends.
- Coordinated sales team activities, tracking daily performance and managing new lead follow-ups.
- Conducted client meetings to assess objectives, challenges, and strategies for improvement.
- Promoted client products and services through comprehensive understanding of offerings.
- Identified growth opportunities within existing accounts and potential new customer segments.
- Resolved interdepartmental conflicts by identifying root causes and proposing actionable solutions.
- Analyzed sales data to uncover trends and adapt strategies accordingly.
- Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
Zonal MIS and Sales Coordinator
Gati Express & Supply chain Pvt. Ltd.
01.2021 - 01.2024
- Generated weekly and monthly MIS reports highlighting key performance indicators and trends.
- Coordinated sales team activities, tracking daily performance and managing follow-ups.
- Collaborated with business units to define data requirements and ensure accuracy.
- Conducted data analysis identifying process improvements to streamline workflows.
- Prepared sales reports and presentations for management review, emphasizing performance metrics.
- Maintained accurate records of sales activities and generated comprehensive management reports.
- Updated customer data in the system, reflecting changes in buying habits regularly.
- Finalized sales proposals and coordinated onboarding processes with clients.
Credit Control & Contract Management
Gati Express & Supply chain Pvt. Ltd.
01.2019 - 01.2021
- Managed customer credit accounts and monitored credit limits to enhance debt collection strategies.
- Processed payments and resolved issues by reviewing customer accounts and credit records.
- Developed strong customer relationships while assisting with financial matters.
- Chased overdue invoices via telephone, email, and letter within agreed timelines.
- Communicated outstanding balances or disputes effectively through various correspondence channels.
- Investigated account discrepancies and resolved billing issues promptly.
- Provided senior management with regular reports on receivables, aged debts, and cash flow status.
- Evaluated contracts for renewal or termination based on current business needs.
EDC MIS and Sales Coordinator, Contract Management
Gati Express & Supply chain Pvt. Ltd.
01.2016 - 01.2019
- Created dashboards and visualizations to present data insights clearly.
- Developed and maintained comprehensive MIS reports for senior management decision-making.
- Analyzed customer service performance data to identify improvement opportunities.
- Ensured accurate documentation of all transactions related to MIS Sales activities.
- Maintained databases of customer information, including contact details and business history.
- Evaluated contracts for renewal or termination based on current business needs.
- Drafted contracts, amendments, and non-disclosure agreements as required.
- Prepared detailed summaries of complex contracts for stakeholder reference.
BDE
Cardekho.com (Girnar soft)
07.2015 - 01.2016
- Identified prospective clients through targeted research and outreach.
- Delivered compelling sales presentations to key clients for onboarding.
- Educated clients on business processes, services, and software solutions.
- Conducted regular follow-ups with customers to facilitate closings.
Education
High School -
UP Board
UPIntermediate -
UP Board
UPB.com -
Bundelkhand University
Bundelkhand UniversityMBA -
NDIM collage Delhi
DelhiSkills
- Key account management
- Contract and credit management
- Sales coordination and support
- Time management strategies
- Team collaboration skills
- Data analysis proficiency
- Microsoft Office expertise
- Data analysis
- Cash flow management
- Dispute resolution
Hobbies and Interests
- Travelling
- Bike Riding
Personal Information
- Date of Birth: 12/26/88
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Key Account Manager
Gati Express & Supply chain Pvt. Ltd.
01.2024 - Current
Zonal MIS and Sales Coordinator
Gati Express & Supply chain Pvt. Ltd.
01.2021 - 01.2024
Credit Control & Contract Management
Gati Express & Supply chain Pvt. Ltd.
01.2019 - 01.2021
EDC MIS and Sales Coordinator, Contract Management
Gati Express & Supply chain Pvt. Ltd.
01.2016 - 01.2019
BDE
Cardekho.com (Girnar soft)
07.2015 - 01.2016
High School -
UP Board
Intermediate -
UP Board
B.com -
Bundelkhand University
MBA -
NDIM collage Delhi
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