VIVEK PAL
JAIPUR
Summary
Seasoned Sales and Service Executive with background in leading high-performing teams to exceed sales targets and deliver exceptional customer service. Known for strategic thinking, problem-solving abilities, and negotiation skills. Leveraged comprehensive knowledge of market trends, product offerings, and customer behavior to optimize sales strategies and drive revenue growth. Improved operational efficiency and client satisfaction rates in previous roles.
Overview
9
9
years of professional experience
Work History
Executive Services Sales
TK ELEVATOR INDIA PVT. LTD.
JAIPUR
11.2022 - Current
- Processed orders, forms, applications, and requests.
- Followed up on customer inquiries not immediately resolved.
- Conducted market research to identify new business opportunities.
- Developed effective relationships with customers, suppliers and colleagues.
- Prepared detailed reports on sales performance for management review.
- Advised customers on product features, benefits, warranties and after-sales service.
- Ensured compliance with applicable laws and regulations.
- Generated new leads through networking activities.
Back Office Executive
SCHINDLER INDIA PVT. LTD.
JAIPUR
12.2018 - 03.2022
- Compiled and maintained records of customer accounts and invoices.
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
- Assisted with daily operations such as ordering supplies and maintaining inventory levels.
- Managed database systems for tracking customer information and sales activity.
Office Coordinator
TEAM LEASE SERVICE LTD.
JAIPUR
09.2015 - 12.2018
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Provided administrative support for all departments in the organization as necessary.
- Organized travel arrangements for employees including flights, hotels, car rentals.
- Assisted with special projects as requested from time-to-time by management team.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
Education
M.COM - Commerce
UNIVERSITY OF RAJASTHAN
JAIPUR06-2014
B.COM - Commerce
S.S.JAIN SUBODH COLLEGE
JAIPUR06-2012
SR. SECONDARY - Commerce
NAVJEEVAN SR. SEC. SCHOOL
JAIPUR06-2009
SECONDARY - ALL SUBJECT
NAVJEEVAN SR. SEC. SCHOOL
JAIPUR06-2007
Skills
- Sales pipeline management
- Complaint resolution
- Staffing coordination
- Adherence to high customer service standards
- Focused on customer satisfaction
- Budgeting and reporting
- Positive and constructive feedback
Accomplishments
- Got Extra-miler Award in Recapture Business in Oct 2023 from TK Elevator India Pvt. Ltd.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
PERSONAL DETAILS
- Fathers Name : Mr. Ramavtar pal
- Date of Birth : 10th Jan 1993
- Marital Status : Married
- Full Address : House No. 53, Nirwana Villas, Sirsi Road, Jaipur 302012
Timeline
Executive Services Sales
TK ELEVATOR INDIA PVT. LTD.
11.2022 - Current
Back Office Executive
SCHINDLER INDIA PVT. LTD.
12.2018 - 03.2022
Office Coordinator
TEAM LEASE SERVICE LTD.
09.2015 - 12.2018
M.COM - Commerce
UNIVERSITY OF RAJASTHAN
B.COM - Commerce
S.S.JAIN SUBODH COLLEGE
SR. SECONDARY - Commerce
NAVJEEVAN SR. SEC. SCHOOL
SECONDARY - ALL SUBJECT
NAVJEEVAN SR. SEC. SCHOOL
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