Vivek Sheorain
Deputy Manager - Sales
Gurgaon
Summary
A dynamic professional with 5+ years of experience, currently managing a sales and business development at Ecom Express Limited. Highly accomplished business professional with diverse experience in sales & business development, Account management & Account receivables. Offers outstanding team player, leadership, communication skills, behavioral management, and analytical & resolution skills. Highly adapt in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Deputy Manager - Sales
Ecom Express Limited
New Delhi
04.2024 - Current
- Responsible for onboarding & account managing SMB's, D2C Brands, Online/Retails sellers for Ecom Express services across India, owning targets & ensuring best-in-class experience.
- Frequent offline/online meeting with accounts to ensure smooth operational processes and strong business relationship.
- Decide target customers, Build mechanism to generate & qualify leads for acquisitions by designing and evolving the pitching strategy to get higher conversion.
- Developing new revenue streams by regularly meeting existing accounts to validate services & pitch product developments.
- Setting up internal & external SOP's to ensure esteemed shipper experience and timely receivables within credit terms.
- Exploring opportunities with new & existing accounts to get the incremental business by offering best-in-class experience.
- Analyzing data, conducting deep dive to tap gray areas and designing efficient processes that fits for all
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Assistant Manager - Sales
Ecom Express Limited
New Delhi
08.2022 - 03.2024
- Enterprise sales, Revenue & Business Development.
- New acquisition, key account management, and business relationship development.
- Communicate with cooperates directly to explain features and merits of products and services offered by the organization.
- To maintain a strong & potential pipeline of new acquisitions to ensure team meeting its revenue targets month over month.
- Data analysis, Billing reconciliation and payment follow with clients to ensure receivables within credit terms.
- Coordinating with internal stakeholders to meet customers' requirements and ensuring regular growth in SOW.
- Analyzing & Designing SOP, mapping, and freezing requirements and providing the best solutions to the business
- Business and Services review meeting with clients to enhance base.
- Tapping grey areas of concern and analyzing & implementing corrective actions.
- NDR & MIS management, data analysis, performance evaluation.
Business Development Executive – Retail
GatiKwe Pvt Ltd
Gurgaon
4 2021 - 07.2022
- New Business Development: - Generating leads through cold callings, emails, business partner referrals etc
- Converting leads into opportunities New contract signing Generating revenue of at least 4 lakhs each month from new business
- Managing customer portfolio of 60 customers
- Generating monthly revenue of 40-45 lakhs each month
- Monitoring the customers on the basis of growth, degrowth, trading, non-trading
- Daily visits of 5-6 customers for business growth, collections, rate hikes depending on the requirements of the customers
- Monitoring and driving key performance metrics i.e; Delivery TAT, Pickup performance
- Monitoring day to day operations
- Resolving clients daily operational issues within the given SLAs
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Monthly review meeting of each customer
- Handling Areas: Gurgaon, IMT, Dharuhera, Rewari, Bawal, Wazirpur
Senior Sales Executive – DTD Cargo
Spicejet Limited
Ahmedabad
06.2019 - 04.2021
- Responsible for business retention, along with planning for new customers by building contacts To achieve set targets and contribute to development and growth of business
- Gathering information of competition and provide feedback to the reporting manager related to market
- Working with other departments to resolve customer queries for smooth running of ours & customers business
- Targeting the appropriate number of potential customers to generate new business revenue
- Identifying areas of customer concern or disagreement and identify additional sales opportunities
- To develop business associates in the given area
- Handling Areas: Indore, Bhopal & Raipur
Education
MBA - Marketing and Production & Operation Management
Pacific Business School/Rajasthan Technical University (Kota)
Udaipur, India 07.2016 - 05.2018
Bachelor of Science - Information Technology
Pacific Institute of Technology/Rajasthan Technical University (Kota)
Udaipur, India 08.2008 - 08.2014
HSC - Science Education
Kendriya Vidyalaya(CBSE Board)
Gandhinagar, India 04.2007 - 05.2008
SSC -
Kendriya Vidyalaya( CBSE Board)
Gandhinagar, India 04.2005 - 05.2006
Skills
- Leadership
- B2C/D2C sales
- SaaS Sales & Support
- MS office
- Logistics & Supply Chain
- Seller/Brand acquisition
- Salesforce/Freshsales
Personal Information
- Date of Birth: 09/08/1990
- Gender: Male
Languages
English
Hindi
Technical skills and strength
Basic Computer, MS Office, Salesforce
Additional Information
Sports
- Played Handball at Open National meet (2004,2005,2006), leaded team as a captain & won silver medal
- Played Handball at Kendriya Vidyalaya National Sports Meets (2003,2004,2005,2006), leaded team as a captain & won silver medal
Others
- Attended Adventure & Trekking camps in Ranikhet & Nainital.
Timeline
Deputy Manager - Sales
Ecom Express Limited
04.2024 - Current
Assistant Manager - Sales
Ecom Express Limited
08.2022 - 03.2024
Senior Sales Executive – DTD Cargo
Spicejet Limited
06.2019 - 04.2021
MBA - Marketing and Production & Operation Management
Pacific Business School/Rajasthan Technical University (Kota)
07.2016 - 05.2018
Bachelor of Science - Information Technology
Pacific Institute of Technology/Rajasthan Technical University (Kota)
08.2008 - 08.2014
HSC - Science Education
Kendriya Vidyalaya(CBSE Board)
04.2007 - 05.2008
SSC -
Kendriya Vidyalaya( CBSE Board)
04.2005 - 05.2006
Business Development Executive – Retail
GatiKwe Pvt Ltd
4 2021 - 07.2022
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