Vivek Pratap Singh

• Annual Business Planning, Monitoring and Risk Management for GBP 67 million exams business
• Leading country exams Business Development strategy and function
• Country focal point for global team in relation to new Product Development, Market and Competitor Insights etc.
• Overseeing management of key client relationships
• Strategic cross-functional working with other business teams
• Demand forecasting, profiling and commercial planning
• Business Development budget planning, expenditure and monitoring
• Build, lead, advise and support country Business Development team of 50 staff at various grades

Achievements

• Appointed to BCEESIPL company board as Director from 2017 to 2018
• Grew exams business from 2014-15 to 2019-20 by 190%

• Annual Business and Marketing Planning, Monitoring and Reporting
• Led the country exams Marketing strategy and function
• Country focal point for global team in relation to new Product Development, Market and Competitor Insights etc.
• Overseeing management of key client relationships
• Strategic cross-functional working with other business teams
• Demand forecasting, profiling and commercial planning
• Marketing budget planning, expenditure and monitoring
• Build, lead, advise and support country Marketing team of 35 staff at various grades

Achievements

• Contract worth 18 crores for supplying English assessments to Kerala Government
• Successfully managed BAU activities of full exams business of GBP 22 million during transition to a new private limited entity

• Led West India English and Exams business / profit centre
• Regional business planning and management
• Ensuring business KPIs (income, volume, surplus) are achieved
• Led regional business strategy development & implementation
• Market and Competitor Insights collation and analysis
• Managing key client and other stakeholder relationships
• Strategic cross-functional working with other business teams
• Build, lead, advise and supported West India English and Exams team of 20 staff

Achievements

• Led planning and delivery of first CFA exam session (2000 candidates) and West India team won British Council's Customer Service Award
• Exceeding planned KPIs year on year and launch of new UK professional exams in India

• Led West India exams and assessment business / profit centre
• Regional business planning and management
• Ensuring business KPIs (income, volume, surplus) are achieved
• Leading the regional business strategy development & implementation
• Market and Competitor Insights collation and analysis
• Managing key client and other stakeholder relationships
• Strategic cross-functional working with other business teams
• Build, lead, advise and support West India exams team of 15 staff at various grades

Achievements

• Given responsibility of leading discussions with all UK professional awarding bodies for India exams business
• Change management during introduction of various new systems and exam processes e.g. SAP and new exam registration system

• Assisted in development of West India Marketing Plan
• Responsible for achievement of income and volume KPIs
• Implementation of marketing plan and delivery of promotional campaigns/events
• Managed marketing of new products in region
• Collection and reporting of market and competitor information

Achievements

• Successfully managed exams operations in absence of Manager Examinations Services (West India) for 8 months
• Promoted to Manager Examinations Services (West India) based on performance during Business Head's long absence