Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vrijesh MG

Bangalore

Summary

Seeking an IT Analyst position in an innovative organization to apply my analytical, technical, and innovation skills to support and guard the organization for continued professional growth and contribution to company success.

Overview

6
6
years of professional experience

Work History

Senior Analyst

Capgemini Technologies India Pvt Ltd －
Bangalore
05.2022 - Current
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Extensive hands-on experience in effectively using ServiceNow.
  • Provide remote assistance in troubleshooting hardware and software issues.
  • Identified, diagnosed and resolved network problems.
  • Creating/Revoking logical access to end users in Active directory.
  • Installation and configuration of O365, PingID MFA, Bitlocker...,etc
  • Strong Experience across password management, O365 license allocation/Upgradation, adding or removing users in DL's, addition/deletion of machines from domain.
  • Preparing machines for end users with all the required Configuration.
  • Validation of Windows patches, Antivirus, Bitlocker encryption prior and post allocation to end user.
  • Regularly did health checkup for all the important infrastructures like network connectivity on weekly basis to ensure the functionality.

Senior IT Specialist

Inknowtech Ltd Pvt
Bangalore
03.2021 - 03.2022
  • Provided support to clients for operating system installations
  • Troubleshooting and configuring 0365 applications
  • MDM profile configuration
  • Handling ServiceNow and IT direct
  • Citrix and VM issues, RDP support
  • Handling user machines from Active directory
  • Intune Compliance and good knowledge in SPLUNK

Network support Enginneer

Microsence pvt ltd
04.2018 - 04.2020
  • Monitoring network performance, ensuring 24x7-network connectivity, Implementation and handling of LAN, maintaining network equipment, Configuring, installing and troubleshooting the access points, Installation, administration and troubleshooting of computers

Education

computer science and Engineering -

Srinivas Institute of Technology
Mangalore

Skills

  • IT service management
  • Troubleshooting
  • Azure Active Directory
  • Microsoft Intune
  • Problem-Solving Abilities
  • Team Collaboration

Languages

  • English
  • Malayalam
  • Tamil

Timeline

Senior Analyst

Capgemini Technologies India Pvt Ltd －
05.2022 - Current

Senior IT Specialist

Inknowtech Ltd Pvt
03.2021 - 03.2022

Network support Enginneer

Microsence pvt ltd
04.2018 - 04.2020

computer science and Engineering -

Srinivas Institute of Technology

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Vrijesh MG