Waseem Akhtar

VSP Vendor Manager

• Managed vendor relationships in alignment with Amazon's retail systems, ensuring optimized assortment, pricing, and profitability.
• Growing GMS by 2X year over year at the team level by creating a gold standard for the top 25 brands.
• Owned vendor P&L to drive profitability and long-term growth through cost analysis and margin improvements.
• Drives strategic negotiations to deliver top- and bottom-line category growth for brands.
• Monitored vendor performance against established standards, such as delivery schedules or quality requirements.

VSP Core

• Delivered operational excellence by managing manual PO creation, demand forecasting, compliance, and planning.
• Served as a Subject Matter Expert (SME) for out of stock (OOS) and UHI, driving program-level improvements and reporting.
• Led selection expansion of 3X, reduction of loss Buy Box from 7.6% to 3.2%, and reducing out-of-stock (OOS) from 17.3% to 3.7%.

Payroll - Innov Service [Nov 2021 – Apr 2023]

• Ensured timely inbound logistics and delivery coordination for the Flipkart vendor network.
• Managed operational escalations, including shipment delays, invoice errors, and transport disputes.
• Streamlined processes for return-to-origin (RTO) and claims management to minimize disruptions.
• Conducted root cause analysis to resolve operational issues and improve workflows.

Payroll - Startek [June 2020 – November 2021]

• Created detailed reports for management on operational performance metrics.
• Aligning pick up and last mile delivery for Alpha brand

• Onboarded and reactivated key vendor accounts, contributing to GMV and seller ecosystem growth.
• Communicating with vendors daily to develop good relations, and help them understand our daily requirements, to ensure better fill rates.
• Discuss with vendors on their performance, analyse, and identify the weak areas, and prepare a plan of action to improve them in the future, along with the relevant category stakeholders.
• Sourcing and onboarding vendors as per the requirements of the stakeholders. Negotiating with the vendor for the best price.
• Push the vendor to participate in promotional activities and banners on the app, while also encouraging the vendor to give discounts and negotiate the prices.

• Delivered consultative support to prospective students, aligning offerings to customer needs.
• Managed high-volume queries while maintaining CSAT targets.