Wasim Qureshi
Benefits Operation Manager
New Delhi,Delhi
Summary
Results-driven Benefits Operations Manager with extensive experience leading end-to-end administration of US 401(k) defined contribution retirement plans, Transition new work from US clients to India Team, operational delivery and lead a high-performing team of 12-15 professionals, ensuring seamless delivery, operational excellence, and on-time client commitments.
Skilled in stakeholder management, requirements analysis, testing, defect resolution, and root cause analysis. Proven ability to align business objectives with execution, drive process improvements, and enhance client satisfaction.
Overview
17
17
years of professional experience
Work History
Benefits Operations Manager
Wipro [US Retirement Saving Plan Administration]
01.2020 - Current
- Handles end-to-end projects for clients (Defined Contribution Domain-401(K).
- Experience of transitioning new work from US to India Team.
- Work with clients in understanding high-level objectives, make recommendations and build a plan.
- Closely work with clients to achieve the target within the given deadlines.
- Managing Performance Team of 12-15 colleagues supporting on Client Deliverables.
- Managing operational performance for assigned clients. This includes meeting and exceeding contractual performance standards and defined operational measures.
- Developed comprehensive transition strategies to smoothly transfer work processes and responsibilities from the US to an India-based team.
- Involvement in implementation of client until the client goes live.
- Works on setting up requirements, creating test cases and testing, identifying system issues, creating defects etc.
- Analyzing the projects and assigning tasks to the respective performance teams.
- Maintaining and acknowledging the project goals so that the team remains focused on the benefit of the client.
- Acts as a coach and consultant to improve team effectiveness, strategic insights and performance.
- Clearing impediments for the team and facilitating the team's ability to remove impediments on their own.
- Actively monitors and seeks to strengthen the overall health of the project.
- Coordinates and collaborates with other project leads within the organization to align techniques, practices and approaches.
- Doing RCAs for feedbacks and error/escalation received from clients.
- Facilitate feedback sessions as and when required.
- Address queries/questions from both clients and performance teams.
- Facilitate quarterly performance reviews.
Solutions Delivery Analyst
Wipro [US Retirement Saving Plan Administration]
01.2016 - 01.2019
- Worked on clearing account reconciliation for multiple clients, that also includes balancing the trust reports with the daily Buy/sell reports.
- Worked in critical teams like Special and cyclical, Manual & defensive queries etc...
- Involved in testing the newly implemented clients and making sure everything is setup correctly before customers can access their 401k profile online and transact normally. Also, involved in testing new tools that are implemented.
- Testing involves adding dummy profiles based on different test cases created, testing the online profile to make sure all the process flows are working as expected, creating defects, re-testing once the defects are fixed.
- Prepared PowerPoint presentations describing the project flow for clients during office visit.
- Worked as a mentor for new joiners.
- Effectively handled challenging situations by understanding trends & root cause.
- Evaluate trends and data to generate new ideas and solutions for improving client delivery
- Partner with colleagues in technology, Customer Service and Shared Service to identify and implement improvements to ongoing procedures
- Reviewing SOPs to make sure, they are up to date.
Benefits Operations Administrator
Wipro [US Retirement Saving Plan Administration]
01.2014 - 01.2016
- Worked on participant queries/complaints about 401(k) balance queries.
- Administer daily valuation plans, which include processing payroll contributions, loan payments, dividends, participant transfers and distributions.
- Calculate amount available for loans and process loan paperwork
- Perform annual testing to demonstrate satisfaction of coverage and non-discrimination requirements (ADP/ACP testing).
- Perform 415 & 402G limits test annually to determine whether participants are within the IRS guidelines.
- Worked on activities like QDRO, ADP/ACP testing, RMDs etc
- Worked on Annual Compliance mailings to participants contributing in 401(K) Saving Plan
- Managing Contribution to 401(K) Plan
- Managing Taking Money from the 401(K) Plan
- Processing 402(G) & 415 refunds
Senior Associate
Wipro [US Retirement Saving Plan Administration]
01.2010 - 01.2013
- Organized data in Microsoft Excel & Access.
- Daily verification and reporting of client reports.
- Preparation of daily, weekly monthly, quarterly, half-yearly and yearly reports as per calendar request.
- Handling customer queries via Workflows/Service Connect/Case Management Tool
- Deals in Electronic Payment System & file transfer to Clients, on Shore Stakeholder & other Third Parties.
- Monitoring the cut-off times of different payment mechanism so that no transaction should miss the respective cut-off
Education
Senior secondary class -
Holly Cross Ashram School
Datia01-2006
Graduation - undefined
G.I.C.T.S COLLEGE GWALIOR
GWALIOR, M.P.01-2009
Higher Secondary class - undefined
01-2004
Skills
HR Outsourcing (HRO)
HR Operations Management
Team management
Stakeholder management
Time management
Accomplishments
- Recognized for adding value to the Quality Team.
- Recognized for the best CSAT (Customer Satisfaction) for the quarter in WIPRO .Ltd in 2012.
- Recognized for adding value & awarded 1st Star Value Award in Aon Hewitt in 2015
- Awarded unmatched Team Award in 2016 for Top Team in entire process in Aon Hewitt
- Reduced time spent by updating SOP (Standard operational processing) & created Workflow checklist of different Scenario.
- Extensive experience handling a variety of different Enterprise clients through various levels of communication, from onshore to Trust & Client end.
PERSONAL DETAILS:-
- Father’s Name: Mr.Rafiq Qureshi
- Present Address: Block D, Near Akbari Masjid, New Ashok Nagar, Delhi 110096.
- Permanent Address: -Talaiya Mohalla, Near Female Hospital, Datia. (M.P.).
DECLARATION:-
I hereby certify & declare that all the statements made in the resume are true, complete and correct to the best of my knowledge & I assure you if given a chance I will put my best efforts to satisfy my superiors to the utmost limit of satisfaction.
Timeline
Benefits Operations Manager
Wipro [US Retirement Saving Plan Administration]
01.2020 - Current
Solutions Delivery Analyst
Wipro [US Retirement Saving Plan Administration]
01.2016 - 01.2019
Benefits Operations Administrator
Wipro [US Retirement Saving Plan Administration]
01.2014 - 01.2016
Senior Associate
Wipro [US Retirement Saving Plan Administration]
01.2010 - 01.2013
Higher Secondary class - undefined
Graduation - undefined
G.I.C.T.S COLLEGE GWALIOR
Senior secondary class -
Holly Cross Ashram School