Wasim Khan
Kolkata
Summary
professional career in the hospitality industry. Dynamic professional with a strong foundation in team leadership and customer service. Cultivates a positive work environment, motivating staff to achieve peak performance. Committed to fostering client relationships and driving revenue through strategic event planning and execution.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Assistant F&B Manager
choukhi dhani
Jaipur
07.2026 - Current
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
- Ran operations successfully according to industry best practices and owner standards.
- Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues.
- Monitored customer feedback, implementing changes to rectify issues and bolster satisfaction levels.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Facilitated a positive working environment, recognising and rewarding staff achievements to motivate the team.
Assistant F&B Manager
Radisson Blu Hotel
Vishakapatnam
07.2025 - 04.2026
- The Radisson Blu Resort Visakhapatnam is famous for its stunning oceanfront destination weddings, large luxury banquets, and corporate events by the Bay of Bengal. It features 9 versatile indoor and outdoor venues accommodating up to 2,000 guests, highlighted by the massive Savanna Open Lawn and scenic ocean-view terraces
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Successfully handled a large-scale outdoor F&B event for 4,000 guests at the Andhra Cricket Association, overseeing end-to-end planning, operations, manpower deployment, logistics, quality control, and guest satisfaction.
- Executed large-scale outdoor catering for 2,000 Indian Navy personnel, coordinating kitchen operations, service teams, inventory, and event logistics while maintaining high service standards
- Supervised a team of 40 staff members, providing training and feedback to improve service standards.
- Successfully executive and leadership roundtables, such as the Rad Rise People & Culture Leaders Meet, which align with the CM's regional vision for corporate development
- Led F&B operations for the prestigious CII Summit, hosting the Hon'ble Chief Minister, foreign delegates, and VIP guests with flawless service execution and operational excellence.
- Conducted performance reviews for staff, setting objectives and addressing areas for improvement.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Orchestrated event planning and catering services for private functions, tailoring menus to client needs.
- Handled restaurant finances, from payroll, to budgets and expenses, storing all data on system for organisation purposes.
- Collaborated with the marketing team to promote special offers and events, driving footfall and sales.
Restaurant & Bar Manager
Radisson
New Delhi
06.2023 - 06.2025
- Managed bar and wait staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Complied with health and safety regulations.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Implemented new drink policies, reducing over-pouring by 30%.
- Developed ongoing training initiative to improve beverage knowledge of staff.
- Limited portion sizes and used garnishes to control food costs.
- Purchased beverage stock and handled all inventory needs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Designed beverage menus.
- Maintained highest standards for beverage quality and service.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Worked with on-site and external party planners to create and manage beverage ordering and wait staff for small and large events.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Integrated service and team management strategies to boost business profits.
Outlet Manager
Novotel Hotel
Lucknow
09.2022 - 05.2023
- Strengthening team performance by attracting and developing top talent.
- Oversaw stock takes to achieve accurate inventory and pricing.
- Evaluated team performance and handled disciplinary actions.
- Briefed team on product and promotion changes to support upselling.
- Completed audits and risk assessments to achieve regulatory compliance.
- Training In charge for the department, making sure that all the new staff members are trained well with LQA audit points.
- Focusing on non-resident business for the restaurant, making sure that all the special days are celebrated in restaurant with special offers to attract city crowd.
- One-point contact for all the online deals for the restaurant.
- To improve scores and rankings in Trust You and Trip Advisor by making sure that every guest visits the restaurant leaves satisfied and comes back as a repeat guest. Also, responsible to investigate the negative feedback and making an action plan to avoid similar situations in future.
- Making PnL presentation every month for HOD to be presented to GM with all kinds of required explanation.
- Responsible to achieve budgeted revenue for Food & Beverage.
- Managing overall food and beverage operations.
- Estimate beverage consumption, place orders with suppliers, and involvement in beverage vendor contracts yearly basis.
Assistant Banquet Manager
From Raffles
Udaipur
02.2021 - 08.2022
- Part of Pre-opening Team.
- Responsible for handling all food & beverage dept.
- With three restaurants, two bars & one lakh sq ft Banqueting area.
- Responsible for the department's day-to-day operations that include equipment inventory and ordering, monitoring stock levels of perishables, linen management and cashiering.
- To work closely with catering sales team members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of the guests.
- Responsible for trained the new staffs.
- Attends internal and external meetings regarding forthcoming events.
- Conducts daily pre-shift briefings to employees on preparation, service and menu.
- Assist for the recruitment and selection of Event Service associates.
- Oversees the punctuality and appearance of all Event Services full time and casual employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and Department's grooming standards.
- Conducts annual performance development discussions with employees and supports them in achieving their professional development goals.
- Manage coasts proactively based on key performance indicators.
- Food & Beverage to prepare and provide regular updates of the events department budget ensuring targets are met and costs are effectively controlled.
- Actively involved in leading quality assurance (LQA) by conducting different levels of training in order to establish the Standard Operating Procedures & taking trainings on different subject matter as well.
- Qualified as the Certified Departmental Trainer for the Food and Beverage department.
- Handled light guest service issue and referred more in-depth issues to management as per protocol.
- Proficient in hospitality systems such as MICROS, WinHMS and other Food and Beverage related software and office software like spreadsheet, word processor and presentation module.
- Involved in different outlet operations like Bar, Restaurants, In-room Dining.
- Co-ordination with other departments to ensure the upkeep of the ambience of outlet.
- Timely involved in Banquet operations and also in social events.
- Conducting trainings to the team members to enhance the guest service satisfaction.
- Co-ordination with the beverage manager to control the beverage cost under an all-inclusive plan.
- Awarded for excellence in guest feedback and quality Food and Beverage.
- Achieved high standards in maintaining the grooming, discipline and punctuality in the department.
Assistant Restaurant Manager
Lalit Hotel
Goa
03.2020 - 10.2020
F&B Supervisor
Fairmont Hotel
Jaipur
12.2018 - 03.2020
- Greeted and seated guests to establish prompt, high quality service.
- Maintained clean, organized bar in line with hygiene regulations.
- Uphold high standard of cleanliness in all work areas to comply with health and safety regulations.
- Maintained brand image by keeping neat personal appearance.
- Coached bar team in comprehensive knowledge of menu, maintaining efficient and outstanding customer service.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Inputted orders into POS system quickly and accurately during peak periods.
- Arranged glasses and plates to maintain organisation and attractive displays.
F&B Supervisor
Novotel Hotel
Vishakapatnam
08.2016 - 08.2018
- Diffused challenging situations using conflict management techniques.
- Prepared range of written communications, documents and reports.
- Optimized team training and staff development.
- Prepared orders to deliver excellent presentation and quality standards.
- Customized customer experiences to build brand loyalty.
- Maintained clean, safe working environments to eliminate accident risks.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Planned rotas to maintain high service levels while minimizing payroll costs.
F&B Associate
Taj Exotica
Goa
02.2012 - 08.2016
- Achieved service time and quality targets.
- Actively listened to customers to fully understand requests and address concerns.
- Handled customer concerns and escalated major issues to supervisor.
- Engaged with customers to better understand needs and deliver excellent service.
- Prepared orders to deliver excellent presentation and quality standards.
Education
Bachelor - Tourism and Hospitality management
PAILAN SCHOOL OF International studies
Kolkata, WB, India01-2012
High school -
L H H school
Kolkata, WB01-2008
Skills
- F&B operations
- Sales forecasting and analysis
- Performing patient intakes
- Budget management
- Event planning
- Performance evaluation
- Decision making
- Team Leadership
- Staff training and recruitment
- Banqueting management
Languages
Urdu
English
Hindi
Custom
I declare that the information stated above is true to the best of my knowledge.
Hobbies and interests
- Traveling
- Playing Cricket
- Exploring new place
Timeline
Assistant F&B Manager
choukhi dhani
07.2026 - Current
Assistant F&B Manager
Radisson Blu Hotel
07.2025 - 04.2026
Restaurant & Bar Manager
Radisson
06.2023 - 06.2025
Outlet Manager
Novotel Hotel
09.2022 - 05.2023
Assistant Banquet Manager
From Raffles
02.2021 - 08.2022
Assistant Restaurant Manager
Lalit Hotel
03.2020 - 10.2020
F&B Supervisor
Fairmont Hotel
12.2018 - 03.2020
F&B Supervisor
Novotel Hotel
08.2016 - 08.2018
F&B Associate
Taj Exotica
02.2012 - 08.2016
Bachelor - Tourism and Hospitality management
PAILAN SCHOOL OF International studies
High school -
L H H school