William Reynolds
Connersville
Summary
Experienced retail management professional with over nine years of progressive responsibility at Sherwin-Williams, including three years in a Store Manager role. Demonstrates a strong ability to lead teams, oversee high-value inventory operations, and deliver exceptional customer service. Recognized for excellent time management, attention to detail, and the capacity to resolve conflicts with professionalism and composure.
Overview
10
10
years of professional experience
Work History
Store Manager
Sherwin-Williams
01.2021 - Current
- Oversee daily operations of a high-volume retail location, managing inventory, staffing, budgeting, and customer service.
- Lead and develop a team of associates, ensuring adherence to company policies and high performance standards.
- Maintain accurate inventory records and manage ordering processes to ensure product availability and minimize shrinkage.
- Resolve escalated customer concerns with professionalism and diplomacy, preserving long-term customer relationships.
- Monitor and improve store performance metrics, consistently meeting or exceeding sales targets and operational goals.
Assistant Manager
Sherwin-Williams
01.2018 - 01.2021
- Assisted in managing store operations including inventory control, scheduling, and daily sales performance.
- Supported the Store Manager in training and supervising staff, fostering a positive and productive work environment.
- Handled customer inquiries and special orders, ensuring high levels of customer satisfaction.
- Contributed to merchandising decisions and visual product displays to optimize sales opportunities.
Sales Associate
Sherwin-Williams
01.2016 - 01.2018
- Provided knowledgeable assistance to customers in selecting paints, coatings, and related supplies.
- Processed transactions efficiently while maintaining accuracy in pricing and stock information.
- Built rapport with repeat customers through personalized service and attention to project needs.
Education
High School Diploma -
Home Schooled
Connersville, IN01.2016
Skills
- Retail Store Operations
- Team Leadership & Staff Development
- Inventory Management
- Customer Service & Relationship Building
- Conflict Resolution
- Time Management & Scheduling
- Sales & Product Knowledge
- Budgeting & Expense Control
- Attention to Detail
- Performance Coaching
Timeline
Store Manager
Sherwin-Williams
01.2021 - Current
Assistant Manager
Sherwin-Williams
01.2018 - 01.2021
Sales Associate
Sherwin-Williams
01.2016 - 01.2018
High School Diploma -
Home Schooled
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