Wilson Cyriac

Multifonds, formerly known as Finch Software was a subsidiary of IGEFI

Luxembourg and later rebranded as Multifonds. Acquired by Temenos in March 2018

Progressed from Software Design Engineer and Database Administrator to leading the Technical support team of 10 members across Asia, Europe and United States, and for the past 7 years, handling the Managing role of Client Technical Support, where I've successfully driven application technical support, performance tuning, team leadership, and strategic client support enhancements.

• Spearheaded client technical support department, expertly managing all operational facets to ensure top-tier service delivery.
• Expertly addressed and resolved broad spectrum of technical issues, implementing effective corrective measures to maintain high client satisfaction.
• Utilized variety of profiling tools and techniques to systematically analyze and enhance application performance
• Served as pivotal technical authority during client installation and upgrade projects, ensuring seamless and efficient execution.
• Collaborated with cross-functional teams to drive process improvements and innovation.
• Participated in 24 7 on-call support rotation, providing timely and expert assistance for critical client needs.
• Contributed significantly to Technical Knowledge base, developing and curating key documents and presentations to bolster team expertise.
• Delivered comprehensive training and support to client IT teams, elevating their capabilities and confidence in managing technical environments.
• Collaborated closely with senior management to align support services with strategic corporate goals, ensuring departmental efforts supported broader company objectives.

Collaborated with Regional Rural Banks RRBs) in India to optimize their banking systems, achieving a notable increase in operational efficiency.

• Led analysis, design, development, and implementation support of banking application modules using Oracle 9i and Visual Basic 6.0.
• Specialized in identifying and resolving performance bottlenecks in applications, significantly enhancing operational efficiency and user experience.
• Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.

Collaborated with Cooperative banks in India to significantly improve client banking processes and regulatory reporting.

• Designed, developed and supported banking application modules in SQL Server 7.0 and Visual Basic 6.0.
• Learned performance tuning of applications, resulting in marked improvements in processing speed and resource utilization.