Oracle Database SQL PL/SQL Oracle Fusion Middleware Automation
Wilson Cyriac
Associate Vice President - Technical Support
Bengaluru
Summary
Adaptive and results-driven professional with a proven track record at Multifonds India, excelling in client satisfaction through expert technical support and performance optimization. With a growth mindset and a passion for continuous improvement, I embrace uncertainty, proactively seeking new challenges and opportunities for innovation. A supportive leader, I facilitate and coach teams, fostering collaboration and driving operational excellence. My expertise in troubleshooting, cross-functional teamwork, and client management has led to strategic support enhancements, efficiency gains, and long-term business success.
Note: My career at Multifonds spans its evolution from Finch Software (IGEFI), through acquisition by Temenos in 2018, and its re-establishment under private equity in 2025. I have remained with the same products division throughout, with documents supporting each transition.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
5
5
Certificates
Work History
Associate Vice President
Multifonds
Bengaluru, Karnataka
10.2006 - Current
Joined the organization in 2006 when it operated as Finch Software, a subsidiary of IGEFI Luxembourg. The brand was rebranded as Multifonds, and subsequently acquired by Temenos in April 2017. In June 2025, the product and division were spun off by a private equity investor, and Multifonds became an independent entity once again. Throughout these transitions, maintained continuous employment, progressively advancing from Software Design Engineer to Associate Vice President to lead the Technical Support team across Asia, Europe, and the U.S. Over the past eight years, managed Client Technical Support, driving application support, performance optimization, team leadership, and strategic client service improvements.
• Led the client technical support department, optimizing operations to deliver exceptional service and ensure seamless issue resolution.
• Resolved complex technical challenges, implementing proactive solutions to enhance system performance and maintain high client satisfaction.
• Spearheaded installation and upgrade projects, ensuring smooth execution while serving as the primary technical authority.
• Developed and maintained a robust technical knowledge base, creating essential documentation to empower both internal teams and clients.
• Collaborated with senior leadership and cross-functional teams to drive process improvements, align support strategies with business goals, and enhance overall efficiency.
Associate Consultant
Zenith Infotech Ltd
Calicut, KERALA
11.2003 - 10.2006
Collaborated with Regional Rural Banks RRBs) in India to optimize their banking systems, achieving a notable increase in operational efficiency.
- Led analysis, design, development, and implementation support of banking application modules using Oracle 9i and Visual Basic 6.0.
- Specialized in identifying and resolving performance bottlenecks in applications, significantly enhancing operational efficiency and user experience.
Software Engineer
Sesame Software Solutions Pvt. Ltd
Calicut
06.2001 - 11.2003
Collaborated with Cooperative banks in India to significantly improve client banking processes and regulatory reporting.
- Designed, developed and supported banking application modules in SQL Server 7.0 and Visual Basic 6.0.
- Learned performance tuning of applications, resulting in marked improvements in processing speed and resource utilization.
Education
Bachelor of Science - Computer Science
AWH Special College, University of Calicut
Calicut, India 06.1996 - 11.1999
Skills
Client Management
Accomplishments
- Achieved 98% time reduction by introducing automated hot fix feasibility procedure for application hot fix deployment feasibility analysis, saving significant time in moving hotfixes to client.
- Expanded support base by 400%
to include Europe and United States clients during COVID-19 pandemic, by enhancing team effectiveness, leadership skills, knowledge sharing, leading shifts across time zones and ensuring a smooth transition that overcame initial client apprehensions and affirmed team's global support capabilities. - Led the development of a technical knowledge base for the support team,integrating into teams' yearly SMART objectives, resulting in a
50% reduction in issue resolution time and increased employee onboarding efficiency by 300% - Quickly learned HP QTP software and automation technology, identified and bridged a key gap in automated testing by taking the ownership and led the development of a custom tool, and executed a successful Proof of Concept,resulted in the establishment of a new Testing Services division and substantial revenue from major client contracts.
Software
Languages
English
Bilingual or Proficient (C2)
Certification
ITIL Foundation Certificate in IT Service Management
Timeline
Associate Vice President
Multifonds
10.2006 - Current
Associate Consultant
Zenith Infotech Ltd
11.2003 - 10.2006
Software Engineer
Sesame Software Solutions Pvt. Ltd
06.2001 - 11.2003
Bachelor of Science - Computer Science
AWH Special College, University of Calicut
06.1996 - 11.1999
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