Yasar Arafat
Bareilly
Summary
Dynamic professional with a proven track record at Cosmo First, excelling in cash handling and goal-oriented strategies. Skilled in loss prevention and performance tracking, I've consistently exceeded sales goals through effective persuasion and strong negotiation skills. Leveraging a customer-focused approach, I've driven repeat business and enhanced operational efficiency.
Overview
7
7
years of professional experience
Work History
Retail Sales Officer
Cosmo First
New Delhi
02.2024 - Current
- Resolved customer complaints regarding sales and service.
- Managed daily operations including opening and closing duties, cash handling.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Updated product information regularly in order to provide accurate information to customers.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Storekeeper
Al-Wazzan
Jeddah
02.2023 - 11.2023
- Updated stock information on a daily basis in the system.
- Provided assistance in loading and unloading trucks when needed.
- Traced missing material and shipments through vendor and customer communications.
- Conducted regular cycle counts to verify physical inventories against system data.
Retail Sales Associate
Tata Trent A Limited
NewDelhi
01.2020 - 12.2022
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Computed purchases and received and processed cash or credit payment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Customer Service Representative
Cogent E-Service Pvt. Ltd.
Bareilly
04.2018 - 12.2019
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
MBA - Finance & Marketing
Swami Vivekanand Subharti University
Meerut01-2025
Bachelor of Commerce - Finance & Marketing
Mahatma Jyotiba Phule Rohilkhand University
Bareilly11-2019
Skills
- Cash handling proficiency
- Goal-oriented mindset
- Loss prevention strategies
- Performance tracking
- Effective persuasion
- Strong negotiation
Languages
Hindi
First Language
English
Advanced (C1)
C1
Arabic
Elementary (A2)
A2
Accomplishments
- Employee of the Quarterly – Recognized for exceptional sales performance and customer service excellence, achieving a 20% increase in monthly sales goals.
- Top Sales Associate Award – Earned recognition for leading quarterly sales, maintaining high client satisfaction, and exceeding team benchmarks.
- Outstanding Customer Service Certificate – Commended for consistently receiving positive customer feedback and maintaining a 95% satisfaction score.
- Excellence in Merchandising Recognition – Awarded for implementing innovative display strategies, resulting in improved product visibility and sales growth.
Timeline
Retail Sales Officer
Cosmo First
02.2024 - Current
Storekeeper
Al-Wazzan
02.2023 - 11.2023
Retail Sales Associate
Tata Trent A Limited
01.2020 - 12.2022
Customer Service Representative
Cogent E-Service Pvt. Ltd.
04.2018 - 12.2019
MBA - Finance & Marketing
Swami Vivekanand Subharti University
Bachelor of Commerce - Finance & Marketing
Mahatma Jyotiba Phule Rohilkhand University
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