Yash Todkari
Ancona
Summary
Dynamic product management professional with a proven track record at Capita & EXL Service, excelling in data-driven decision making and stakeholder management. Successfully enhanced user experience and resolved over 200 platform errors weekly, ensuring 99% defect-free deliverables. Passionate about leveraging agile methodologies to drive growth and innovation in fast-paced environments.
Overview
3
3
years of professional experience
7
7
Certification
Work History
INTERNATIONAL INTERNSHIP - GLOBAL CONSULTING PROGRAM
EventForYou
Ancona
06.2024 - 07.2024
- Collaborated in cross-cultural teams demonstrating strong team spirit during a month-long consulting program with students from Ohio University.
- Led the product management efforts for Event for You, an early-stage event management startup operating in Italy with 1,200 partner pubs, while investigating strategies for increasing website traffic and user engagement.
- Conducted competitor analysis and developed strategies for growth and user acquisition aligning market trends.
- Created a marketing plan to drive traffic and expand engagement by leveraging creative insights.
- Presented product insights and strategic recommendations to the CEO and team, showcasing responsibility and supportability in project outcomes.
- Event Management Startup Company
Executive - Product & Customer Management (NEXT Process)
EXL SERVICE
Pune
01.2022 - 01.2023
- Managed and ensured seamless operations for Next eCommerce website and apps, focusing on user experience and error resolution (200+ platform errors/week), while meeting performance metrics.
- Conducted real-time error reporting (e.g., incorrect pricing, broken images, and language issues) to development teams in the UK, enhancing platform performance through prioritization of critical issues.
- Cleaned and analyzed product data using Google Sheets and Excel, preparing links and running them through the AUTH environment for stakeholder testing, ensuring reliability of deliverables (99% defect-free)
- Coordinated manual testing across iOS, Android, and tablet platforms to deliver error-free products to end users.
- Led team communications and task delegation during the absence of the process leader, ensuring efficient collaboration and supportability via Microsoft Teams (100% on-time delivery rate)
- Facilitated cross-team coordination between EXL Service and client teams, improving productivity and delivery timelines post-process acquisition, while focusing on innovation.
Executive - Product & Customer Management (NEXT Process)
CAPITA UK
Pune
05.2022 - 05.2022
- Supported Next eCommerce platform by collaborating with UK-based development teams to address website and app errors (200+ errors/week), incorporating engineering principles and needle-point precision in solutions.
- Analyzed and maintained product data to enhance functionality and improve user acquisition efforts.
- Reported errors and collaborated with teams to improve the platform’s interface, increasing customer retention and satisfaction, effectively treating data with the utmost care.
- Supported process transition following acquisition by EXL Service, ensuring zero disruption to client objectives.
Associate – Trainee (AIR INDIA Process)
IGT SOLUTIONS
Pune
03.2021 - 12.2021
- Delivered high-quality customer service and drove revenue through targeted ticketing sales, upgrades, and ancillary service promotion for Air India.
- Handled and resolved complex customer escalations, ensuring service recovery and maintaining strong client relationships.
- Led the team in the absence of the Team Leader, coordinating workflows, supporting agents, and ensuring performance KPIs were met.
- Mentored and trained multiple new hires during In-Job Training (IJT), improving team capability, process knowledge, and overall sales performance.
Education
Double Master’s Degree Program - International Economics and Commerce (IEC) – Business Organization and Strategy
Università Politecnica Delle Marche
Ancona, Italy06-2026
Master’s in Management - International Management
Gdańsk University of Technology
Gdansk, PL06-2026
Bachelor of Arts - Economics, Psychology
PUNE UNIVERSITY
Pune, India01-2021
Skills
- Product roadmap & Strategy
- Backlog prioritization
- User stories
- Agile / Scrum
- Stakeholder management
- Data-driven decision making
- Excel
- SQL
- Power BI
- Data Analysis
- Data Visualization
- Programming
Websites
Certification
•Microsoft Excel: Data Analysis, Management and Visualization
•Business Analysis Essentials - Excel, Power BI & Statistics
•Data Storytelling: Communicating Data Insights EffectivelyData Storytelling: Communicating Data Insights Effectively
• Product Management by Pendo
• Product Led Fundamentals
• AI for Product Management
• Radical Product Thinking
•Business Analysis Essentials - Excel, Power BI & Statistics
•Data Storytelling: Communicating Data Insights EffectivelyData Storytelling: Communicating Data Insights Effectively
• Product Management by Pendo
• Product Led Fundamentals
• AI for Product Management
• Radical Product Thinking
Languages
English
Proficient (C2)
C2
Italian
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Marathi
Native
Native
Timeline
INTERNATIONAL INTERNSHIP - GLOBAL CONSULTING PROGRAM
EventForYou
06.2024 - 07.2024
Executive - Product & Customer Management (NEXT Process)
CAPITA UK
05.2022 - 05.2022
Executive - Product & Customer Management (NEXT Process)
EXL SERVICE
01.2022 - 01.2023
Associate – Trainee (AIR INDIA Process)
IGT SOLUTIONS
03.2021 - 12.2021
Double Master’s Degree Program - International Economics and Commerce (IEC) – Business Organization and Strategy
Università Politecnica Delle Marche
Master’s in Management - International Management
Gdańsk University of Technology
Bachelor of Arts - Economics, Psychology
PUNE UNIVERSITY