Insightful Information with 10+ years of IT leadership experience including oversight of infrastructure, application support. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Hi, I’m
Yashwanth Kumar Choday
Data Analysis
Hyderabad,Telangana
Summary
Overview
14
years of professional experience
3
Languages
Work History
CLEANHARBORS INDIA LLPHyderabad
Subject Matter Expert
05.2019 - Current
Job overview
- Organized weekly team meetings to discuss ongoing projects or challenges faced by individual employees which fostered transparency.
- Collaborated with other departments on cross-functional projects requiring expertise in data analysis or interpretation.
- Established clear expectations for staff regarding timelines, workload distribution, and performance standards.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Led efforts in optimizing existing processes that resulted in increased productivity without compromising quality or accuracy of results.
- Regularly reviewed team performance metrics to identify areas for improvement and implement necessary changes.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Prioritized tasks effectively during high-volume periods, minimizing backlog while maintaining an organized workflow.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
HINDUJA GLOBAL SOLUTIONS Pvt Ltd.Hyderabad
Knowledge Management Specialist
12.2013 - 05.2019
Job overview
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked with internal staff to process documents and sent for closing.
MAGUS CUSTOMER DIALOG Pvt LtdHyderabad
Customer Service Representative
09.2010 - 11.2013
Job overview
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
ST.RITA HIGH SCHOOLBharath Nagar, Moosapet
Bachelor Of Applied Science from Computer And Information Sciences
University Overview
Skills
MS office
Timeline
Subject Matter Expert
CLEANHARBORS INDIA LLP
05.2019 - Current
Knowledge Management Specialist
HINDUJA GLOBAL SOLUTIONS Pvt Ltd.
12.2013 - 05.2019
Customer Service Representative
MAGUS CUSTOMER DIALOG Pvt Ltd
09.2010 - 11.2013
ST.RITA HIGH SCHOOL
Bachelor Of Applied Science from Computer And Information Sciences
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