Yeswanth Vikas

• Conducts research on different parties that transact with our customer and tries to establish possible relationships.
• Uses multiple internal AML applications in workflow, such as Lexis Nexis, ECAMS, Actimize, Google, etc.
• To derive relationships with customers, and related parties.
• Refer to the next level if observing any red flags, such as unusual patterns of money laundering, terrorist financing, and other financial crimes.
• Document all necessary verbiage and supporting documents needed for investigation.
• Monitored operations to keep processes aligned with targets and matching forecasts.
• Identify prior scenarios, consider historical activity, and apply them to current working scenarios.
• List KYC (Know Your Customer) for the customer and other family-related matters, if necessary.
• Follow the customer's origin of funds and ultimate utilisation. Conduct negative news screening on customers and all related parties involved.
• Conclude the overall activity, deciding whether to close or to refer to the next level.
• Conducting peer review QC to identify any errors before the alerts move to onshore QA and providing feedback to the associates.
• Kept organisation in compliance with regulations and internal requirements.
• Raising SAR and CTR for Suspicious Activity and Transactions with the approvals of management.

Managing daily operational activities accurately within the TAT.
Working in FCM (Fraud and Claim Management) department, taking care of fraud
and non-fraud claims of Visa debit cards.
Work as quality assurance team for ATM debit card and automated clearing house
department (ACH)and cheque fraud.
As a Quality Analyst checking weather final credit or provisional credit and all the
fees charged and reversed on the customer account.
Planning & prioritization of work based on upcoming deadlines and providing the
management team with insight of achieved production, projected inventory, targets
and completion stats.
The team performs a quality review of each claim listed in the report. If errors are
identified, the EGS teams notate the findings in the report.
Once the claim audit is completed, the reports are filed in ROBI or uploaded to the
shared drive. At the end of each month, the FCM QA team will compile the findings
for the month in a report for FCM QA.
Contributed best practices in identifying the procedure gaps and focus on
continuous improvement of the productivity and quality.
Collaborating with onshore team to know the process updates &organizing the
team huddle with trainers for sharing the process updates.
Monitor and evaluate the (Quality of cases done by the First Level Agent.
Made (Quality decisions accepted or rejected), based on provided Standard 
operating procedures.
Monitor and evaluate the deposited Fraud Checks, by comparing with good comp
checks in OIB.
Ensuring complete identity verification is done for the customers / members
verifying the details provided such as SSN and other vital data with that of credit to
pay the claim amount based on the credit recommendation i.e., Provisional credit or
Final Credit.
To post the necessary E-Tran entry for the crediting funds from Wells Fargo GL to
Card Holder Account.