Yogesh Chitral
Pune
Summary
Results-driven Branch Operations Manager skilled in strategic planning and process optimization. Leverages knowledge of governing acts and best practices to enhance operational efficiency and drive business growth. Experienced in team leadership and relationship management, fostering collaboration with staff and clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Operation Manager
KOTAK MAHINDRA BANK LTD
08.2023 - Current
- Managed daily branch operations, enhancing workflow and elevating customer satisfaction.
- Conducted thorough customer due diligence checks for onboarding and periodic reviews and ensure they meet AML/KYC requirements.
- Conducted regular audits, identifying compliance risks to maintain regulatory standards.
- Monitored cash flow and inventory management, reducing discrepancies in financial reporting.
Deputy Branch Manager
ICICI BANK LTD
10.2017 - 08.2023
- Managing all banking operations and dealt with customer service issues.
- Oversaw front desk operations and managed cash transactions for improved customer service.
- Ensured compliance with all applicable banking regulations.
- Conducted internal audits to enhance banking operations.
- Reviewed and processed Deceased claim and REKYC requests in a timely manner.
- Supervised jewel loan processing and managed inventory to ensure compliance and accuracy.
Education
Bachelor of Engineering -
M.G.M's College Of Engineering
NandedPost Graduate Diploma - Banking
MANIPAL UNIVERSITY
Skills
- Bank management
- Team leadership
- Compliance management
- Internal auditing
- Finacle applications
- Customer due diligence
- Banking procedures
- Investment products
- Loan procedures
- Client relations
Certification
• AMFI (Mutual Fund) National Institute of Securities Markets
• NSDL (Depository Operation Module) National Stock Exchange
• NSDL (Depository Operation Module) National Stock Exchange
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Playing Cricket
- Carrom
Timeline
Branch Operation Manager
KOTAK MAHINDRA BANK LTD
08.2023 - Current
Deputy Branch Manager
ICICI BANK LTD
10.2017 - 08.2023
Bachelor of Engineering -
M.G.M's College Of Engineering
Post Graduate Diploma - Banking
MANIPAL UNIVERSITY