YOGESH P. ADSUL

Call Centre Operations -

• Oversaw centre operations for all pan India projects.
• Managed advisor's performance from recruitment to full productivity.
• Equipping advisors with the skills and knowledge to handle various customer enquiries effectively.
• Designed incentives to motivate advisors and boost their performance.
• Analyzing calls for quality assurance, training and compliance purpose along with live badging.
• Tach enhancement for smooth call centre operations - VCC, SFDC.
• Enhanced centre efficiency by implementing diverse platforms including Truecaller and Haptik.
• Conducted site tour to improve advisors' understanding of location and project.

Pre-sales Function -

• Engaged prospects to ensure project visit for better LTW%.
• Organized outbound meetings to maximize business for specific projects.
• Collaborated with site team to finalize projects and drive residential business growth and healthy WTB%.
• Introduced site based resource model to increase revenue of all projects. Spearheaded hiring snd salary structure for these resources.
• Let annual audit process for Presales and resolved function-related queries.
• Managed monthly invoice process of call centre along with WBS alignment.
• Created and executed Presales training sessions for new joiners.
• Planned and executed different activities like Site Visit Model, External Digital Campaign, Society Engagement through Mygate etc. to enhance business during launches.
• Compiled and delivered weekly reports with digital performance team for Projects.
• Managed concurrent referral cases across projects ensuring timely payouts.

Channel Sales Function -

• Empanelled over 1000+ channel partners from different locations for upcoming project launches.
• Introduced 'Center Calling' model on database provided by partners to generate leads.
• Assisted in developing HappiEdge application for Channel Partners.
• Collaborated with backend team to ensure timely payout of channel partners.
• Executed different lead generation activities for various partners.

• Expanded distribution network to western regions for new project launch.
• Executed dual sales responsibilities for sourcing and closing during launch.
• Secured correct billing and on-time disbursement for each designated channel partner.
• Oversaw telecalling setup for new launch in Powai.
• Engaged in various activities with different channel partners.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Assisted team members in closing deals by providing additional support or information when needed.
• Addressed customer queries and complaints with prompt and professional responses.
• Participated in sales meetings and presentations to gain knowledge and insight.
• Provided product and technical support to customers with demonstration.