Yuz CY
Kuala Lumpur
Summary
Results-driven project manager with expertise in team leadership and quality assurance. Proven ability to drive complex projects to successful completion while maintaining a strong customer focus.
Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
CelcomDigi Berhad
Subang Jaya
06.2026 - Current
- Supported implementation of best practices for product knowledge and customer engagement strategies.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Collaborated with cross-functional teams to ensure compliance with industry standards and company policies.
Senior System Analyst
Petronas Digital Sdn Bhd
Kuala Lumpur
11.2018 - 04.2026
- Led Agile ceremonies and managed product backlog and user stories in Azure DevOps to align development with business priorities.
- Coordinated stakeholders, represented business users, captured requirements, produced mockups, supported UAT, and managed defects.
- Reduced support issues by 90% for MyTimex PDSB.
- Launched MyTimex to six PETRONAS OPUs, expanding platform adoption across multiple business units.
- Delivered OR2E, realizing RM7M and reducing hiring cycle from seven days to one day.
- Initiated automation bulk-hiring process enabling onboarding of 500 resources per day.
- Participated interim PO taskforce issuing 2,000+ POs timely, avoiding service blackout and earning Focus Recognition.
- Integrated MyTimex, OR2E, CRIS, SAP, SMART GEP, Finance and PRM, involved in ConcepFactory++ and Conceptor/Costimator for GTS.
Test Analyst
British Telecom (BT) Global
Bangsar South, Kuala Lumpur
01.2018 - 10.2018
- Executed ORT test across BT product suite, enabling timely launches for Cloud Riverbed and Cloud Connect Direct.
- Reported and managed defects using HP ALM/QC, escalating and driving RCA with component teams and application support.
- Identified blockers, provided ORT estimations, and progresses resolutions to ensure on-time test completion.
- Performed live-order cleanup and created a standardized process, improving customer satisfaction and reducing operational costs.
- Completed PPT requests timely and adapted to dynamic changes to maintain delivery cadence.
- Conducted peer reviews, mentored colleagues, and collaborated with India and UK teams during BT Challenge Cup.
- Received BT All Hands Award (Personal) for performance and initiative.
QA Manager
Vetter Software Asia
Subang Jaya, Selangor
01.2016 - 12.2017
- Led QA team in Malaysia, managing concurrent test execution and team operations.
- Researched, proposed and implemented automation tools, reducing script execution time by 50%.
- Collaborated with stakeholders and engineers in scoping, defect triage, database design, and delivery estimates, resolving conflicts.
- Validated financial, patient, inventory, and appointment data, executed manual and automated tests, verified backend in MySQL.
- Developed test plans, reviewed requirements, authored test cases, and optimized execution processes for QA delivery.
- Recommended UI and system design improvements to enhance user intuitiveness.
Test Execution Engineer
British Telecom (BT) Global
02.2015 - 01.2016
- Collaborated on transition planning and knowledge transfer efforts to ensure seamless in-sourcing of projects from Tech Mahindra to BT.
- Conducted detailed test case creation and execution to verify functionality across all stages of end-to-end processes.
- Conducted and guided daily scrum meetings to enhance project coordination.
- Executed thorough bug identification and defect reporting within HP ALM/QC framework.
- Facilitated communication between developers and designers to support efficient test execution processes.
Test Consultant
NorthgateArinso Sdn Bhd
The Gardens Mid Valley, Kuala Lumpur
04.2011 - 02.2015
- Led euHReka regression, regression and system testing for HR, time and payroll modules.
- Promoted to Test Lead at Securex for eight months, managing team and test delivery.
- Executed integration testing onsite in Ghent, Belgium for two months.
- Performed regression and euHReka testing for Barclays, Ecolab, Orica and SAP/EWS.
- Implemented functional and regression testing for Shell's SAP TMS travel expense management, validated expense calculation accurately.
- Specialized in HR/payroll testing on SAP and euHReka, using Regression, Integration and Functional methodologies.
QA Engineer
CEO Consultancy Sdn Bhd
Kota Kemuning, Selangor
04.2007 - 03.2011
- Performed Functional, Regression, Integration and Performance testing across multiple enterprise software projects.
- Tested Zetect mail-notification system for PerSage Inc, ensuring reliable delivery alerts across California deployments.
- Validated SuccessFactors PE SelfService HR workflows, securing objective, review,and appraisal data integrity.
- Configured SuccessFactors XML Tools templates using XML editor to streamline goal-plan creation.
- Tested Purfresh cargo-monitoring software, verifying temperature, atmosphere, ozone controls and user notifications.
Education
Bachelor of Science - Software Development
UTeM
MalaysiaSkills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Task prioritization
- Quality assurance
- Decision-making
- Team leadership
- Project management
Accomplishments
- Reduced support issues by 90% through strategic process improvements.
- Launched MyTimex project to 6 OPUs, impacting 3000 users.
- Achieved RM 7M savings with new OR2E processes.
- Increased test execution speed by 50% with new strategy.
Support Issue Reduction
Successful Project Launch
Cost Saving Initiative
Testing Efficiency Improvement
Certification
CISCO by CCNA
Additional Information
COURSES
Implement Analytics Solutions using Microsoft Fabric
Microsoft
Proven Scrum Master Certification Training for Agile 2026
Udemy
Generative AI for Leaders and Professionals
Udemy
Advanced Test Case Design Techniques
Processworks
ICT Security
EC-Council Academy
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Korean
Elementary (A2)
Timeline
Subject Matter Expert
CelcomDigi Berhad
06.2026 - Current
Senior System Analyst
Petronas Digital Sdn Bhd
11.2018 - 04.2026
Test Analyst
British Telecom (BT) Global
01.2018 - 10.2018
QA Manager
Vetter Software Asia
01.2016 - 12.2017
Test Execution Engineer
British Telecom (BT) Global
02.2015 - 01.2016
Test Consultant
NorthgateArinso Sdn Bhd
04.2011 - 02.2015
QA Engineer
CEO Consultancy Sdn Bhd
04.2007 - 03.2011
Bachelor of Science - Software Development
UTeM