Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ZAFAR MANSURI

Ahmedabad

Summary

Results-driven professional specializing in business development and account management. Expertise in strategic planning and sales, with a track record of driving sustainable performance. Strong ability to build and maintain customer relationships, contributing to long-term business success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Business Development Manager

eBay
Remote
07.2020 - Current
  • Scaled seller acquisition in UAE from inception, driving end-to-end strategy and execution.
  • Managed agency partnerships in India and UAE, enhancing sales and seller onboarding for growth acceleration.
  • Drove market expansion across UAE & India, optimizing seller performance in collaboration with cross-functional teams.
  • Strengthened strategic relationships with accounts, improving shipping SLAs and ensuring adherence to service KPIs.
  • Utilized Salesforce, Tableau, and CRM tools for data-driven insights, facilitating targeted campaigns that increased partner revenue.

Business Development Manager

Goibibo
Mumbai
11.2018 - 06.2020
  • Managed end-to-end partner relationships, driving sustainable growth and long-term engagement.
  • Grew net revenue by executing business plans, optimizing inventory pipelines, and enhancing rate competitiveness across OTAs.
  • Trained hotel partners on Goibibo’s extranet and tools to improve visibility and conversion rates.
  • Analyzed production reports and market data, sharing insights with partners to uncover new opportunities.
  • Negotiated and closed contracts with partners to enhance market penetration and support hotel growth.
  • Collaborated with internal teams to align growth strategies, resolve partner issues, and achieve revenue objectives.

Senior Operation Executive

TTEC
Ahmedabad
08.2016 - 10.2018
  • Delivered operational support to hotel partners and business teams for seamless booking coordination.
  • Resolved escalations related to sold-out inventory, rate discrepancies, and payment delays, ensuring minimal disruption.
  • Handled OTA-related issues within defined TAT to maintain high service quality.
  • Led strategies to enhance service delivery and improve customer satisfaction.

Operation Executive

Pace Setters Business Solution
Ahmedabad
11.2015 - 03.2016
  • Managed customer retention activities, resolving escalations and decreasing churn rates.
  • Executed loyalty and engagement programs using CRM tools, enhancing retention rates and satisfaction.
  • Facilitated payment collections and account follow-ups to ensure timely recovery of funds.

Education

Post Graduate Diploma in Management Studies - Marketing Management, Business, General

B.K. School of Professional And Management Studies
Ahmedabad, Gujarat
08-2024

Master of Commerce - Ahmedabad, Gujarat

Gujarat University
Ahmedabad, Gujarat
05.2023

Bachelor of Commerce - Ahmedabad, Gujarat

Gujarat Commerce College
Ahmedabad, Gujarat
06.2016

Skills

  • Strategic planning
  • Sales and marketing strategy
  • Data analysis
  • Business development and account management
  • Negotiation and communication skills
  • Market expansion
  • Revenue growth
  • Cross-functional collaboration
  • Marketing expertise
  • Problem solving

Certification

  • Digital platforms & ecosystems Business and Partnership, MTF Institute of Management
  • Master in Business Development and B2B Sales & Marketing, Udemy
  • Contact Center Manager Professional Certification, MTF Institute of Management
  • Operations and Supply Chain Management, Udemy

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Arabic
Beginner (A1)
A1

Timeline

Sr. Business Development Manager

eBay
07.2020 - Current

Business Development Manager

Goibibo
11.2018 - 06.2020

Senior Operation Executive

TTEC
08.2016 - 10.2018

Operation Executive

Pace Setters Business Solution
11.2015 - 03.2016

Post Graduate Diploma in Management Studies - Marketing Management, Business, General

B.K. School of Professional And Management Studies

Master of Commerce - Ahmedabad, Gujarat

Gujarat University

Bachelor of Commerce - Ahmedabad, Gujarat

Gujarat Commerce College

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