ZAVERIYA SAJID
Customer Support Representative
Jamshedpur,JH
Summary
Detail-oriented and motivated Computer Science diploma graduate with hands-on experience in customer support and a solid understanding of technical fundamentals. Proficient in addressing customer queries, resolving issues, and communicating effectively in fast-paced environments. Possesses foundational knowledge in web development and software testing, complemented by a strong eagerness to learn and advance within the IT and service industries. Committed to leveraging skills to contribute positively to team success while enhancing personal growth in technology-driven roles.
Overview
1
1
year of professional experience
3
3
Certifications
3
3
Languages
Work History
Customer Support Associate
Tech Mahindra
09.2025 - Current
- Handled inbound customer calls and resolved queries related to orders, payments, returns, and product issues
- Delivered efficient and empathetic customer service while maintaining quality and productivity metrics
- Identified customer concerns and provided accurate solutions within defined timelines
- Maintained detailed records of interactions using internal CRM tools
- Collaborated with team members and supervisors to escalate and resolve complex cases
- Developed strong communication, problem-solving, and multitasking abilities in a high-volume environment
- Process: Flipkart
Education
Diploma - Computer Science Engineering
Al-Kabir Polytechnic College
Jamshedpur06-2025
Skills
C, HTML, CSS, JavaScript, PHP
Accomplishments
- Runner-up in College Coding Contest (2024)
- Participated in technical event coordination
Certification
Introduction to Python
Timeline
Customer Support Associate
Tech Mahindra
09.2025 - Current
Responsive Web Design
08-2025
Introduction to Python
03-2025
Web Development Basics
04-2024
Diploma - Computer Science Engineering
Al-Kabir Polytechnic College
SOFT SKILLS
- Communication
- Teamwork
- Problem Solving
- Time Management
Hobbies
- Coding and technology exploration
- Communication and customer engagement
- Learning new software tools
- Team collaboration and event participation