ZEBA FARIN SAYYED
Business Operations Professional
Mumbai
Summary
Dynamic professional with 5+ years of experience across EdTech, Logistics, Export-Import, and Certification Training industries. Skilled in client handling, lead management, and consultative communication with international clients (US/Canada). Experienced in managing end-to-end processes, coordination, and delivering consistent results in remote environments.
Overview
7
7
years of professional experience
Work History
Business Operations Head
Moziza.com
09.2025 - Current
- Collected, organized and provided data to maintain program status and customer commitments.
- Facilitated development and reporting of program metrics.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
Senior Business Development Executive – International Sales
Knowlathon
01.2024 - 01.2025
- Managed US and Canada clients for certification programs. Handled lead qualification, sales discussions, follow-ups, and closures while consistently meeting targets in a remote sales environment.
Sales team lead
BYJUS
01.2021 - 01.2023
- Led inside sales activities for EdTech products. Conducted consultative sales calls, developed sales strategies, improved processes, and consistently achieved individual and team revenue targets.
Sales Associate - International Sales
Agricom Impex
01.2020 - 01.2021
- Handled B2B and B2C customer interactions for export products. Assisted with product selection, pricing discussions, order processing, and relationship building to support repeat business.
Customer Service Representative
Gati Logistics
01.2019 - 01.2020
- Handled customer inquiries related to logistics services. Assisted with order support, billing, issue resolution, and ensured customer satisfaction through clear and timely communication.
Education
Bachelor of Engineering - Electronics & Telecommunication
Nagpur University
Skills
Project Management
Project Coordination
Technical Documentation
Process Improvement
MS Excel
Reporting
Data Analysis
Communication
Management Skills
Teamwork
Analytical skills
Strategic planning
Timeline
Business Operations Head
Moziza.com
09.2025 - Current
Senior Business Development Executive – International Sales
Knowlathon
01.2024 - 01.2025
Sales team lead
BYJUS
01.2021 - 01.2023
Sales Associate - International Sales
Agricom Impex
01.2020 - 01.2021
Customer Service Representative
Gati Logistics
01.2019 - 01.2020
Bachelor of Engineering - Electronics & Telecommunication
Nagpur University