Zeba Iqbal Shaikh
Ghorpadi Gaon
Summary
Customer Success and RFP professional experienced in managing proposal lifecycles and coordinating cross-functional teams to deliver customer-focused solutions. Expertise in stakeholder management, business communication, project coordination, and problem-solving, with a proven ability to handle multiple priorities and meet tight deadlines.
Overview
12
12
years of professional experience
Work History
Senior Customer Success Associate
Ziff Davis Performance Marketing Ltd
04.2023 - Current
- Coordinated Request for Proposal (RFP) documentation with internal stakeholders to ensure alignment and clarity.
- Analyzed customer requirements to create tailored proposals that addressed specific needs.
- Managed customer relationships and ensured timely responses to client requests.
- Drove customer enablement initiatives to improve product adoption.
- Followed up with customers to enhance satisfaction and support retention efforts.
- Maintain accurate customer records and success plans in CRM tools.
- Created reports and presentations for internal and client meetings.
Team Leader
Distinct Digital Media Pvt Ltd
11.2022 - 02.2023
- Conducted quality checks on team performance and provided actionable feedback.
- Supervised team to ensure adherence to policies and procedures. Adherence and Compliance as per the Policies.
- Enhanced team productivity through targeted coaching, mentoring, and training initiatives.
- Provided training to new joiners.
- Compiled productivity and performance reports to track team progress and identify areas for improvement.
- Ensure timely delivery of campaigns with the highest efficiency and quality.
- Meet monthly goals and KPIs for self and for team.
Team Leader
Flexisales Marketing Pvt Ltd
07.2021 - 08.2022
- Achieved monthly goals and KPIs for both self and team.
- Coached and mentored team members, fostering skills that contributed to overall team productivity.
- Delivered training sessions to onboard new team members.
- Conducted quality checks on team performance, delivering actionable feedback to improve outcomes.
- Prepared productivity and performance reports to monitor and enhance team metrics.
- Supervised adherence to policies, ensuring compliance across all team activities.
- Ensured timely delivery of campaigns while maintaining high efficiency and quality standards.
Team Coach
S2W Media Pvt Ltd
09.2016 - 06.2021
- Conducted tele-calling, generating significant sales leads through 200 cold calls daily.
- Developed sales leads through cold calling, marketing lists, and internet sources.
- Executed campaigns, consistently achieving all assigned targets.
- Engaged in incentive programs and contests, contributing to achievement of production goals.
- Delivered client-ready reports to assistant director, ensuring timely decision-making.
- Provided strategic solutions while assessing project performance effectively.
- Applied expertise in traditional and modern research methodologies for data analysis.
- Researched, analyzed, interpreted, and presented data across various scientific fields.
Data Processing Executive
Xanadutec Private Limited
01.2015 - 08.2015
- Processed various forms to maintain accurate documentation.
Education
Graduation (BCOM) -
Abeda Inamadar Senior College Of Arts, Science And Commerce
Maharashtra01-2018
Abeda Inamdar Senior College Of Arts,Commerce and Science -
Abeda Inamdar Senior College Of Arts,Commerce and Science
Maharashtra01-2015
St Joseph High School -
St Joseph High School
Maharashtra01-2013
Skills
- CRM tool utilization
- Data analysis and reporting
- Customer Insights
- Customer Engagement
- Client Communication
- Microsoft Excel
- PowerPoint
- Communication & Presentation
- Team leadership
- Team Collaboration
- Problem Solving
- Time Management
- Attention to Detail
Hobbies and Interests
Travelling
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 11/29/97
- Gender: Female
- Nationality: India
- Marital Status: Unmarried
Disclaimer
I hereby declare that all the information provided is true to my knowledge.
Timeline
Senior Customer Success Associate
Ziff Davis Performance Marketing Ltd
04.2023 - Current
Team Leader
Distinct Digital Media Pvt Ltd
11.2022 - 02.2023
Team Leader
Flexisales Marketing Pvt Ltd
07.2021 - 08.2022
Team Coach
S2W Media Pvt Ltd
09.2016 - 06.2021
Data Processing Executive
Xanadutec Private Limited
01.2015 - 08.2015
Graduation (BCOM) -
Abeda Inamadar Senior College Of Arts, Science And Commerce
Abeda Inamdar Senior College Of Arts,Commerce and Science -
Abeda Inamdar Senior College Of Arts,Commerce and Science
St Joseph High School -
St Joseph High School