Zinkal Jani
Nava Naroda
Summary
Dynamic Sales Manager with proven success at Trips & Trade Pvt Ltd, adept at crafting innovative sales strategies and leading high-performing teams. Expertise in market research and customer service has driven significant growth in B2B travel solutions. Recognized for enhancing client satisfaction and optimizing sales performance through effective training and mentorship.
Overview
4
4
years of professional experience
Work History
Sales Manager
Trips & Trade Pvt Ltd
03.2025 - Current
- Led sales strategy for multiple Asian destinations including Thailand, Vietnam, Cambodia, and Indonesia, targeting tour operators, travel agencies, and MICE clients across Europe and the Middle East.
- Developed customized B2B travel solutions for leisure, group tours, and corporate travel, aligning with client requirements and market trends.
- Negotiated contracts with local suppliers and hotels to ensure competitive pricing and high-quality services.
- Trained and mentored a junior sales team to improve customer engagement and sales performance.
Team Leader
Zepto
Ahmedabad
08.2024 - 11.2024
- Team Management
- Team Handling
- Customer Support
- Team Recruitment
- Sales & Marketing
- Society & Hotspot Activities
- Customer Handling
- Monitored daily operations, resolved escalations, and ensured compliance with company policies.
- Trained and motivated new team members to maintain high performance and efficiency.
- Analyzed key performance metrics to optimize workflows and improve customer satisfaction.
- Coordinated with warehouse and logistics teams to streamline last-mile delivery operations.
Reservation Executive
Praveg Ltd.
Ahmedabad
01.2024 - 07.2024
- Managed customer reservations using industry-standard booking software.
- Managed reservation bookings for clients across hospitality and event services.
- Provided excellent customer service through phone, email, and in-person inquiries.
- Coordinated with internal departments to confirm availability and client requirements.
- Maintained accurate records of bookings and client communications.
- Contributed to improved booking efficiency and client satisfaction.
Customer Support Executive
Brand.live
Ahmedabad
01.2023 - 12.2023
- Assisted customers with inquiries and resolved issues through multiple communication channels.
- Provided real-time assistance to users via live chat, resolving queries related to the app, subscriptions, and features.
- Handled customer support tickets through multiple channels including chat, email, and in-app support.
- Maintained high customer satisfaction by delivering prompt and personalized solutions.
- Assisted in creating and updating help center articles and FAQs to improve self-service support.
Sales Executive
Airtel
Ahmedabad
03.2022 - 09.2022
- Sales Executive - Broadband Sales (Broadband) Customer Acquisition
- Infra Acquisition (Society & Residential complex)
- Society Penetration
- Cross sale / Up sale (DTH & Landline)
- Customer service
- Promoted and sold Airtel broadband plans to residential and commercial customers.
- Conducted field visits, cold calls, and door-to-door campaigns to generate new leads.
- Explained plan features, pricing, and installation process to prospective customers.
- Maintained customer relationships and provided post-sale support to ensure satisfaction.
Sales Executive
GTPL
Ahmedabad
05.2021 - 11.2021
- Sales Executive - Broadband Sales - Broadband Customer Acquisition
- Infra Acquisition (Society & Residential complex)
- Society Penetration
- Cross sale / Up sale
- Customer service
- Developed strong relationships with clients to understand their communication needs.
- Conducted market research to identify potential sales opportunities and trends.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction.
Education
B.A - Arts, Psychology
06.2025
H.S.C -
Gujarat Higher Secondary Education Board
01.2022
S.S.C -
D.L.Raval school
01.2010
Skills
- MS office
- Customer service
- Presentation
- Sales strategy
- Team leadership
- Market research
- Sales reporting
Activities
- I enjoy sport
- Traveling
- Listening to music
- Dancing
- Sharing a great meal with friends
Timeline
Sales Manager
Trips & Trade Pvt Ltd
03.2025 - Current
Team Leader
Zepto
08.2024 - 11.2024
Reservation Executive
Praveg Ltd.
01.2024 - 07.2024
Customer Support Executive
Brand.live
01.2023 - 12.2023
Sales Executive
Airtel
03.2022 - 09.2022
Sales Executive
GTPL
05.2021 - 11.2021
B.A - Arts, Psychology
H.S.C -
Gujarat Higher Secondary Education Board
S.S.C -
D.L.Raval school
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