

· Excellent understanding of how a call centre should function
· Excellent organizational abilities
· Good verbal and written communication skills
· Works well with others and has good interpersonal abilities
· Good ability to design develop and delivery call centre training material.
· Good understanding of American Mortgage and Community Outreach programmes.
· Strong understanding of laws regarding calling times and the Do Not Call list.
· Solid understanding of all telecommunications equipment.
Designed effective training programs for Soundboard Avatar Process.
Provide training to New and Existing Employees.
Arrange Refresher Training for Highlighted Employees for each process.
Look after the quality department for 2 process.
Attend Weekly client call calibration.
Maintaining better coordination between operation and quality team.
Manage the WLR3 and Broadband billing for both B2C and B2B customers.
Analyze wholesale billing and present monthly MIS report to Management.
Create Monthly Invoices for the entire customer base.
Worked for a Energy price comparison company called Energy Helpline. Here we compare the prices for Gas and Electricity and help B2C clients to change their provider.
Training program development
I play Table Tennis and listen to music whenever I get an opportunity.