ROHIT SINGH
Bangalore
Summary
Product leader with an MBA from IIM Indore and extensive experience in building and scaling cloud billing and CRM systems from 0-1. Successfully developed and launched the Cloud XP billing module, now serving 100+ small and medium enterprises, while driving key innovations in payment processing, compliance, and customer engagement. Proven ability to lead cross-functional teams and deliver market-ready solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager
Jio Platforms Limited
Bengaluru
08.2023 - Current
- Pioneered Cloud XP Billing Module: Drove the development of the Cloud XP billing module from concept to launch, transforming it into a comprehensive hybrid cloud management platform now serving over 100+ small and medium enterprises and resellers, generating 35cr in revenue
- Optimized Autopay and PO-Based Billing: Championed the creation of autopay functionality and PO-based billing, reducing friction in payment processes and boosting billing efficiency across customer segments
- Redesigned Customer Onboarding Journey: Reshaped the customer onboarding experience to be more adaptable and scalable, facilitating seamless onboarding for a wider range of customer segments and enhancing client satisfaction
- Launched Late Payment Charges Feature: Conceptualized, tested, and deployed a late payment charge system, reducing overdue payments by 90% and significantly enhancing revenue recovery
- Enhanced Retention with Committed Billing Feature: Enabled customers to commit to predefined resource usage, introducing upfront discounts and reinforcing customer loyalty through a strategic commitment-billing model
- Expanded Azure Reserved Instances: Spearheaded the full lifecycle integration for Azure Reserved Instances within Cloud XP, enriching the CRM's product portfolio and providing customers with additional options for cloud resource planning
- Streamlined TDS Management: Built an end-to-end TDS management system covering claim submissions, certificate handling, and benefit reversals, simplifying tax processes and ensuring regulatory compliance
- Improved Billing Precision with Invoice Generation: Developed a tailored invoicing system based on customer segmentation and account type, enhancing billing accuracy and operational efficiency
- Resolved Financial Cases with Credit/Debit Note Functionality: Delivered comprehensive credit and debit note features to address complex customer requirements, bolstering financial operations and improving reconciliation processes
- Integrated Refund Process Management: Designed and launched a robust refund lifecycle, from product requirement definition to API testing, in close collaboration with payment gateways, ensuring a seamless refund experience
- Automated Bad Debt Management with Write-Off Feature: Defined and deployed a solution for bad debt recognition and account write-offs, mitigating financial risk and improving financial reporting accuracy
- Empowered Billing Flexibility with Waiver Functionality: Enabled waivers within the Cloud XP billing module, providing clients with greater billing flexibility and improving customer satisfaction
- Transformed Product from Concept to Market: Instrumental in evolving the product from inception to launch, creating impactful market-facing videos, documentation, and a strategic go-to-market plan that positioned Cloud XP effectively in a competitive landscape
- Unified Cross-Functional Teams for Goal Alignment: Worked in close partnership with design, engineering, solution architects, and QA teams to synchronize product features with business objectives and stakeholder expectations, ensuring seamless execution and maximizing product value
- Enabled Data-Driven Decisions with Reporting Module: Developed a robust reporting module within Cloud XP, delivering actionable insights on billing, payments, product types, invoices, and TDS status, which strengthened financial transparency, compliance, and data-informed decision-making
- Seamlessly Led Migration & Integration to Cloud XP: Directed the full migration from a third-party vendor to Cloud XP's native billing module, including smooth transitions for customers and partners, and developed advanced rating, charging, and billing functionalities across diverse product categories
Additional Manager
Indraprastha Gas Limited
New Delhi
09.2015 - 03.2022
- Enhanced Customer Experience through Real-Time Tracking: Orchestrated the integration of a wait-time tracking feature into the IGL Connect app, collaborating with marketing and technical teams to gather user requirements and ensure seamless implementation, significantly boosting user satisfaction and engagement
- Optimized Operations with Data-Driven Strategy: Formulated and executed data-centric strategies to enhance operational efficiencies and minimize gas loss, akin to identifying and addressing critical product pain points to elevate overall performance
- Maximized Resource Efficiency through Feasibility & ROI Analysis: Conducted in-depth feasibility studies and ROI assessments for large-scale projects, paralleling product market fit evaluations and aligning resource allocation with business objectives to drive financial soundness
- Reduced Costs by INR 28.2 Lacs via Efficiency Initiatives: Spearheaded initiatives focused on operational efficiency, yielding substantial cost savings by optimizing resource allocation-a strategic approach reflective of effective product lifecycle management
- Ensured Full Compliance through Vendor & Regulatory Coordination: Led initiatives to achieve 100% compliance, managing vendor relationships and coordinating with regulatory bodies
- Digitized Operations across 50+ Stations: Championed the deployment of a digital work permit system across 50+ stations, mirroring the roll-out of an enterprise SaaS solution and driving a marked improvement in operational oversight and efficiency
- Accelerated Adoption through Vendor Collaboration & User Training: Drove vendor collaboration and conducted comprehensive user training, boosting operational efficiency and 90% increased adoption rates, a process closely related to successful SaaS product launches and onboarding experiences
Education
MBA -
Indian Institute of Management (IIM), Indore
02.2023
B. Tech - Instrumentation and Control Engineering
Dr B.R. Ambedkar National Institute of Technology (NIT)
Jalandhar06.2015
Skills
- Product Management
- Requirement Gathering
- Product Roadmap
- Product Strategy
- Stakeholder Management
- Cloud Management Tools
- Product Requirement Documents
- Cross-functional Collaboration
- Testing and Quality Assurance
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Canva
- SQL
- Data Visualization
- Tableau
- PowerBI
- QlikView
- Wireframing
- Balsamiq
- Adobe Figma
Certification
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- Digital Product Management Specialisation, Coursera
- Microsoft Azure Fundamentals, Microsoft
Timeline
Product Manager
Jio Platforms Limited
08.2023 - Current
Additional Manager
Indraprastha Gas Limited
09.2015 - 03.2022
MBA -
Indian Institute of Management (IIM), Indore
B. Tech - Instrumentation and Control Engineering
Dr B.R. Ambedkar National Institute of Technology (NIT)