Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: ChennaiChennai, TN
Open to relocation: Yes
Haripriya Sundaramurthy
Order Management Analyst
Chennai
Work Preference
Summary
Order Management Analyst handling 200+ customer, partner, and reseller orders per month, including 75+ complex order requests per month across quotes, renewals, plan changes, and billing follow-up. Manages complex order requests, chases 150+ billing cases per month, and coordinates with account teams to keep invoices moving and customer issues resolved. Delivers clear product guidance and customer service that supports timely payment and satisfaction.
Overview
2
2
Language
4
4
Certifications
9
9
years of professional experience
Work History
Order Management Analyst
Freshworks Technologies
02.2022 - 01.2026
- Tracked 75 missing transactions monthly to support timely payments and reduce billing delays.
- Handled 50 customer orders weekly, preparing quotes and processing requests aligned to customer plans.
- Delivered responsive support to direct customers, partners, and reseller accounts across online and offline channels.
- Coordinated billing initiation and monitored purchases until invoices reached customers.
- Resolved complex requests for renewals, mid-term upgrades, downgrades, migrations, and co-terming changes.
- Partnered with account managers to resolve customer complaints and maintain satisfaction.
- Explained product details and system navigation clearly, helping customers find answers faster.
Sr. Customer Service Representative
HCL Technologies
10.2018 - 12.2021
- Processed 150 customer orders weekly for new and established accounts, keeping requests moving efficiently.
- Handled 30 customer inquiries daily with prompt, courteous support and clear resolution paths.
- Resolved customer complaints by identifying root causes and selecting practical solutions for product and service issues.
- Mentored new employees while supporting complex product and service questions across the dedicated suite.
- Coordinated replacements, backorder updates, vendor follow-ups, and shipment status checks to support order fulfillment.
- Planned schedules and workflows based on customer demand, then calculated project-specific costs from team and vendor input.
HR Executive
Covenant Consultant
01.2018 - 03.2018
- Evaluated 30 candidates weekly through screening processes to assess strengths, weaknesses, and role fit.
- Verified applicant references and employment details to support accurate hiring decisions.
- Completed daily HR tasks accurately and efficiently while maintaining organized records.
- Learned new processes quickly and applied them to improve daily efficiency and productivity.
Sr. HC & Insurance Ops. Representative
Dell International Services
12.2013 - 04.2015
- Guided consumers through health insurance policy selection based on their stated requirements.
- Sorted documents according to customer requests to support accurate records handling.
- Supported image review and document classification to keep insurance operations organized.
Education
Master of Business Administration - Human Resource and Marketing
Panimalar Engineering College
Chennai05-2017
Bachelor of Science - Mathematics
Quaide-Millat Govt. College for Women
Chennai11-2013
HSC - Mathematics, Physics, Chemistry, Computer Science
Muruga Dhanushkodi Girls' Hr. Sec. School
Chennai05-2010
SSLC - undefined
Muruga Dhanushkodi Girls' Hr. Sec. School
Chennai05-2008
Skills
Order and refund processing
Refunds and returns management
Customer retention strategies
Customer relationship management
Billing coordination
Data entry and maintenance
Quote processing
Transaction reconciliation
Invoice monitoring
Issue and complaint resolution
Escalation management
Customer needs analysis
Salesforce Service Cloud
Renewal forecasting
Quarterly business reviews
SLA management
Certification
NPTEL Certification Course on Human Resource Management, 2015-2016
Timeline
Order Management Analyst
Freshworks Technologies
02.2022 - 01.2026
Sr. Customer Service Representative
HCL Technologies
10.2018 - 12.2021
HR Executive
Covenant Consultant
01.2018 - 03.2018
Sr. HC & Insurance Ops. Representative
Dell International Services
12.2013 - 04.2015
SSLC - undefined
Muruga Dhanushkodi Girls' Hr. Sec. School
HSC - Mathematics, Physics, Chemistry, Computer Science
Muruga Dhanushkodi Girls' Hr. Sec. School
Bachelor of Science - Mathematics
Quaide-Millat Govt. College for Women
Master of Business Administration - Human Resource and Marketing
Panimalar Engineering College
DECLARATION
I hereby declare that all the above furnished details are true and correct to the best of my knowledge and belief
Place: Chennai.
Date:
Yours truly,
S. Haripriya
ADDITIONAL INFORMATION
- Father’s Name : P. Sundaramurthy
- Father’s Occupation : Ashok Leyland (Retd).
- Date of Birth : 25-08-1992
- Marital Status : Married
- Languages Known : English, Tamil
- Permanent address : No.9, Gandhi Street, Athipattu, Chennai - 600120