Aaditya Bhatt
Pune
Summary
Dynamic Senior Team Leader with a proven track record at On Direct Marketing Services LLP, excelling in client servicing and account management. Expert in data analysis and process optimization, I successfully enhanced team productivity and client satisfaction through effective communication and strategic task delegation. Committed to driving operational excellence and achieving business goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Team Leader
On Direct Marketing Services LLP
Pune
03.2022 - Current
- Oversaw account management and sales operations, ensuring seamless coordination and client satisfaction.
- Provided clear task delegation and set achievable deadlines for the internal team, resulting in improved efficiency and productivity.
- Successfully handled client escalations, minimized risks, and performed thorough root cause analyses to prevent future issues.
- Implemented regular team meetings to communicate best practices and update the team on ongoing expectations in the business process.
- Analyzed operational data to identify areas requiring improvement or optimization
- Assisted in developing budgets for future projects and initiatives
Team Leader
XDBS Corporation
04.2020 - 03.2022
- Recruited, trained, and evaluated trainers to ensure high-quality training delivery
- Developed and implemented quarterly and annual training programs to enhance employee skills and knowledge
- Introduced training Key Performance Indicators (KPIs) to measure training effectiveness
- Conducted training sessions and provided mentorship to improve team productivity, accuracy, and customer service
- Analyzed business needs and adjusted workforce deployment to align with operational requirements
- Identified and resolved inefficiencies by implementing new work processes
- Allocated tasks and programs based on business metrics to maximize productivity
- Provided regular guidance and technical support to direct reports to enhance their skills and performance
- Conducted audits and assessments of team mentors and agents to design performance improvement programs and projects
Senior Process Trainer
XDBS Pvt. Ltd
04.2017 - 04.2020
- Conducted orientation sessions and organized on-the-job training for new hires
- Prepared, updated & re-iterated the Process Knowledge Tests - PKT for the new joiners in order to graduate through the training program
- Assisted the higher management with project planning and execution of research
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring and saving company in training fees
- Provided subject matter expertise on all company offerings
- Managed new employee orientation training process
- Coached agents based on their output purely from the 'Quality' outlook
- Allocation of campaigns & programs based on the business requirements metrics is my forte
- Developed new and improved training programs to fit underserved areas
- Served as content & knowledge capital and thus decreased training time by designing effective new training programs
- Provided primary content & course-ware for learners which is complete and up-to-date & helps the company with various digital deliverables
- Observed & tracked learning advancement and the efficacy of the training through various reports or dashboards
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
Quality Analyst
XDBS Pvt. Ltd.
01.2016 - 04.2017
- As a Quality Analyst I am expected to audit the leads generated by the Demand Generation Executives (DGE)
- Rectify and deliver only the quality needs, by keenly understanding the requirements of our clients & equally helping the DGEs excel in generating the Quality leads for products/services rendered & offered by our clients through white-papers
- Play an important role as an internal auditor, re-audit leads verified by our young and relatively new quality analysts and help them understand the importance of being articulate with the verification and qualification
Senior Demand Generation Associate
XDBS
01.2015 - 01.2016
- To be a proficient marketing personnel, using skill-sets like: Contact Discovery
- Research, analyses and triangulate information on various competitors, market trends and market data and determine significance, assess implications and provides analysis with recommended actions
- Possess excellent hands-on forte in Primary and Secondary Research
- Data Analysis & Data Mining
- Client Management
Senior Manager Sales & Marketing
Design Concepts
06.2013 - 12.2014
- Co-Ordination of sales & marketing, MR, Promoting and consulting the firm's design solutions as per the client's requirement
- Marketing, getting references from the clients
- Expansion of business - Sales
- Data collection of the prospective clients and users of the firm's services
- Brainstorming the creative team to generate better ideas to attract more customers
- Drive the sub-ordinates to gain more business
- Handling the firm's profile in the market and accordingly strategizing the future plans in interest of the firm
Customer Relation Executive
3 Global Services Private Limited
05.2011 - 05.2013
- To Outcall the existing network customers and offer them special, negotiated package for the Phone contracts, iPad/MBB contracts
- To achieve the monthly targets and taking references from the Base customers
Senior Marketing Manager
Design Concepts
11.2007 - 05.2011
- Co-Ordination of sales & marketing, MR, Promoting and consulting the firm's design solutions as per the client's requirement
- Marketing, getting references from the clients
- Expansion of business - Sales
- Data collection of the prospective clients and users of the firm's services
- Brainstorming the creative team to generate better ideas to attract more customers
- Drive the sub-ordinates to gain more business
- Handling the firm's profile in the market and accordingly strategizing the future plans in interest of the firm
Education
MBA/PGDM - Marketing
Indian Institute of Planning And Management
Pune, India01.2014
B.A -
Fergusson College
Pune01.2011
HSC - Maharashtra, English
Maharashtra Board
Pune, India01.2011
SSC - Maharashtra, English
Maharashtra Board
Pune, India01.2008
Skills
- Client Servicing & Account Management
- Ops Management
- Sales operations
- Data analysis
- Team building
- Process Optimization
- Task delegation & Budgeting
- Effective communication
Certification
- Certificate In Human Rights
- Introduction To PowerBI
- Principles Of Sales Funnel
- Sales Management
- Introduction To CRM with Hubspot
- Introduction To Data Analytics Using Microsoft Excel
- Introduction to Management
- SEO For Beginners
- Theory of Project Management
Languages
- English
- Hindi
- Marathi
- Gujarati
Languages
English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Senior Team Leader
On Direct Marketing Services LLP
03.2022 - Current
Team Leader
XDBS Corporation
04.2020 - 03.2022
Senior Process Trainer
XDBS Pvt. Ltd
04.2017 - 04.2020
Quality Analyst
XDBS Pvt. Ltd.
01.2016 - 04.2017
Senior Demand Generation Associate
XDBS
01.2015 - 01.2016
Senior Manager Sales & Marketing
Design Concepts
06.2013 - 12.2014
Customer Relation Executive
3 Global Services Private Limited
05.2011 - 05.2013
Senior Marketing Manager
Design Concepts
11.2007 - 05.2011
MBA/PGDM - Marketing
Indian Institute of Planning And Management
B.A -
Fergusson College
HSC - Maharashtra, English
Maharashtra Board
SSC - Maharashtra, English
Maharashtra Board