Abbas Abbas
Lucknow
Summary
Accomplished and innovative relationship-builder and public relations specialist with a proven track record of enhancing mission messaging and optimizing program service. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
11
11
years of professional experience
Work History
Customer Relations Officer
Gedu Services
Noida, India
08.2022 - Current
- Developed personalised solutions for customers'' needs, fostering strong relationships and driving brand loyalty.
- Reduced response times on email inquiries by implementing improved ticketing system that streamlined workflows for faster resolution of issues.
- Delivered exceptional customer experiences by going above-and-beyond in addressing client needs, earning numerous commendations from satisfied customers.
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
- Boosted overall satisfaction rates by proactively identifying potential problems and initiating corrective actions before they escalated into larger issues or complaints.
- Collaborated with team members to identify areas for improvement in customer service delivery, resulting in better overall performance.
- Assisted customers with product selection based on their unique requirements while also upselling additional features or services when appropriate.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 10% increase in sales
- Strengthened communication skills through regular interactions with others
Sales Manager
Think And Learn PVT LTD
Kanpur, India
08.2020 - 07.2022
- Managed BTC center in Kanpur Swarop Nagar and in Lucknow Gomti Nagar.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Senior Business Development Associate
Extramarks Education PVT LTD
Lucknow
04.2019 - 06.2020
- Developed strategic partnerships with key industry players to strengthen product offerings and expand market reach.
- Collaborated with internal departments to streamline operations and improve overall business efficiency, contributing to increased profitability.
- Streamlined sales processes for better efficiency, resulting in higher conversion rate of leads to clients
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Communicated with local organisations to build networks and develop leads
- Developed business pipeline using cold and warm techniques
- Expanded business through effective network development, identifying new, and prospective clients
- Cultivated interpersonal skills by building positive relationships with others
- Conducted comprehensive market research to identify emerging trends, enabling company to stay ahead of competitors
Business Development Executive
Jaro Education
Mumbai, India
11.2017 - 12.2018
- Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Established robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Conducted competitor analysis to identify gaps in market and capitalize on untapped opportunities.
- Leveraged CRM tools to track leads and analyse data, optimising sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as arose.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Set and achieved company defined sales goals
Marketing /Senior Sales Manager
Akshara Communications
Lucknow
08.2013 - 03.2015
- Managed complex contract negotiations with suppliers to reduce procurement costs without compromising quality or service levels.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Initiated comprehensive customer feedback program that led to continuous improvement initiatives across various departments within organization.
- Delivered dynamic presentations at industry events to promote brand awareness and generate leads for sales team.
- Developed high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Negotiated profitable contracts with major clients, securing their loyalty while maximising company revenue.
- Organised promotional events and interacted with community to increase sales volume
- Managed accounts to retain existing relationships and grow share of business
- Applied effective time management techniques to meet tight deadlines
- Worked effectively in fast-paced environments
Education
MBA - Marketing
IILM
Lucknow01.2018
Skills
Upsell opportunities
Planning and coordination
Training and mentoring
Inter-department collaboration
Issue and conflict resolution
Decision-making
Leadership skills
Timeline
Customer Relations Officer
Gedu Services
08.2022 - Current
Sales Manager
Think And Learn PVT LTD
08.2020 - 07.2022
Senior Business Development Associate
Extramarks Education PVT LTD
04.2019 - 06.2020
Business Development Executive
Jaro Education
11.2017 - 12.2018
Marketing /Senior Sales Manager
Akshara Communications
08.2013 - 03.2015
MBA - Marketing
IILM
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