Abhi Raj
Senior Associate
New Delhi
Summary
Customer - focused professional with a proven track record at CoolBoots Media, excelling in customer relationship management and sales growth. Skilled in problem-solving and conflict resolution, I have successfully driven upselling initiatives, enhancing client satisfaction and retention. Adept at analyzing data to anticipate needs, I consistently achieve performance targets.
Overview
3
3
years of professional experience
Work History
Senior Associate
CoolBoots Media Private
06.2025 - Current
- Manage both domestic and international client accounts through chat, voice, and email support, ensuring timely resolution, and customer satisfaction.
- Drive upselling and cross-selling initiatives, contributing to revenue growth, while maintaining strong client relationships.
- Handle collections and payment follow-ups with professionalism, ensuring smooth account management and client retention.
- Analyzed customer data to identify trends and anticipate customer needs.
Assistant Store Manager
Soultree
07.2024 - 03.2025
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Senior Sales Associate
Forest Essentials
07.2022 - 07.2023
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Education
MBA - Finance
Mangalayatan University
Aligarh, India 04.2001 -
Bachelor of Commerce -
Delhi University
New Delhi, India 04.2001 -
Skills
- Customer Relationship Management
- Collections & Payment Followups
- Sales & Upselling
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Target Achievement & Performance Tracking
Timeline
Senior Associate
CoolBoots Media Private
06.2025 - Current
Assistant Store Manager
Soultree
07.2024 - 03.2025
Senior Sales Associate
Forest Essentials
07.2022 - 07.2023
MBA - Finance
Mangalayatan University
04.2001 -
Bachelor of Commerce -
Delhi University
04.2001 -