Abhijit M. Mahajan

Being a fintech organization, I was responsible for the day-to-day service commitments with regard to the payment products, overall satisfaction of the business and its clients, service level performance, enablement of IT business partners in line with IT policies and best practices, and proactive management of IT service-impacting issues.

I was responsible for providing insights to the business on the health of the infrastructure and application environments, and for the effective oversight of service delivery-related activities, managing and maintaining a consistent level of service, and best practices to achieve adherence to client Service Level Agreements.

• Delivery Management for US based Insurance client
• I was leading a diversified portfolio involving application development maintenance, IT infrastructure support and build, service desk monitoring and operations.
• Total business that I managed was around USD 6 million per annum in onsite / offshore delivery model.
• I delivered a 10% YOY productivity improvement by implementing automation, process improvement, SOP restructuring.
• Also I was leading innovation, automation and transformation initiatives for the customer.
• I helped with business development activities by participating and contributing to presales activities like RFP's, solutioning.
• I was also responsible for P&L of the account and was instrumental in improvement of profitability by utilization and deployment of campus hires in the team.

• I was instrumental in managing Infrastructure operations for a large Telco client in ANZ region.
• I was leading a team of around 70 FTE in onsite / offshore model.
• Achieved 30% reduction in recurring incidents through permanent fixes, proactive monitoring and automation.
• I was also leading a program for digital transformation in which the workloads and IT infrastructure was being transformed to cloud in a factory model.
• Lead DSR, MSR with the customers including preparation and presentation of the reports.
• Responsible for Quality, P&L of the account.
• Managed and delivered SLA as per commitment in SOW.

• Managed various aspects of development projects in banking domain for customers in US and UK geographies.
• I was responsible for all aspects of project management like project initiation, planning, execution, monitoring, communications management, risk management, resource management, quality.
• Few achievements and improvements implemented were defect reduction by improving test plans, response time improvement by database query optimization, Practice manager for database practice
• I was responsible for managing the database practice for manufacturing customers, worked closely with account teams to understand the various issues in the environment and providing suggestions for improvements.
• I was responsible for maintaining a pool of DBA professionals and ensured they were adequately trained and certified and were ready to be deployed in realtime projects.
• Exploring new product features and technologies and running technical POC for the same.
• I was also responsible for participating in presales activities and RFP's from practice perspective.

• I worked on a critical engagement and was responsible for setting up a operations center for a prominent banking customer in the US.
• Once the operations center was functional I was responsible for delivering the SLA as mentioned in the SOW.
• The project involved providing operational support for databases, setting up service desk operations, application support using various monitoring tools.
• Program manager
• Worked and managed a critical program for data center migration for a large UK based bank involving critical application instances.
• The scope was successfully delivered within budget and time.
• The underlying infrastructure and applications were migrated to the new data center.
• Various challenges with data replication and application replication were encountered and were overcome successfully.
• Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.

• Established working relationships across various departments to understand existing and emerging IT requirements.
• Proposed database changes to ease monitoring and administrative effort.
• Provided resources and skill sets to support DBA functions for applications.
• Reviewed database design to recommend enhancements or improvements.

• Worked as an Oracle DBA and managed production databases for one of leading stock exchanges in India.
• Systems Analyst
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Resolved malfunctions with systems and programs through troubleshooting.
• Resolved or escalated problem tickets to resolve user issues.
• Provided client support on system operation and troubleshooting.

• Worked on various development projects for credit society, manufacturing industry