Usha Londhe
Pune
Summary
Account Delivery Manager with extensive experience in global delivery management and client engagement. Proven ability to achieve 100% on-time project delivery through effective budgeting and forecasting. Strong focus on building client relationships and utilizing AI technologies to enhance innovation and drive growth.
Overview
24
24
years of professional experience
15
15
Certifications
Work History
Account Delivery Manager
Blackbuck Insights
Pune
05.2025 - Current
- Managed the successful delivery of engagements with the right solutions, and directed all aspects of project/program management, including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Coordinated project timelines and deliverables with cross-functional teams.
- Managed client relationships to ensure satisfaction and retention.
- Managed multiple accounts simultaneously while meeting deadlines.
- Prepared monthly financial statements for each account.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Director Projects
Wipro Limited
Pune, Mumbai
05.2021 - 05.2025
- Enabled successful delivery of engagements with the right solutions, and directed all aspects of project/program management, including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Successfully led multiple high-impact projects, achieving 100% on-time delivery, and exceeding client satisfaction metrics.
- Created detailed reports outlining progress, deliverables, timelines, budgets, and staffing needs for senior management review.
- Collaborated closely with cross-functional teams to ensure alignment across departments.
- Analyzed customer requirements and gave efficient solutions that met their needs while staying within budget constraints.
- Identified opportunities for process optimization, by analyzing existing procedures and improvised and managed the Delivery Operations at the SMU level.
- Devised and implemented plans to improve delivery standards; defining service standards; monitoring SLAs, ensuring timely closure of priority tickets.
- Guided IT governance frameworks, risk management, and regulatory compliance.
- Assisted in evaluating and adopting emerging technologies like cloud computing and AI.
- Conducted AI maturity assessments to evaluate the program/project's readiness for AI adoption.
- Supported CIO in financial planning, IT budgeting, and cost optimization strategies.
- Enabled to drive digital initiatives, process automation, IT-enabled business innovation and other organizational change initiatives.
Engagement Delivery Manager
Cognizant Technology Services
Mumbai
11.2018 - 05.2021
- Led a team of 100+ resources including Project Managers, Business Analysts, Technical Architects, Tech Leads, Developers and QA Engineers.
- Managed the entire Engagement ensuring Customer satisfaction and profitability & growth of the Account.
- Ensured that all project deliveries are in line with the Scope, Schedule, and Cost baselines and the project/deliverable quality adheres to the defined goals/targets.
- Provided guidance to the customer on IT governance frameworks, risk management, and regulatory compliance.
- As part of Customer's change management initiatives, single handedly implemented the IBM suite of applications to enable project lifecycle management, requirements management and test management.
Delivery Manager
Pragiti Internet Technologies (P) Ltd.
Mumbai
06.2016 - 03.2018
- Reported to the Director and led a team of 100+ indirect resources to ensure seamless solution deliveries.
- Headed the Mumbai Center and managed Talent acquisition, team development & people initiatives like coaching & training for skill upgrade, mentoring, motivation, etc.
- Managed ecommerce projects and ensured seamless deliveries by effectively collaborating across teams and stakeholders.
- Engaged in formulation & review of budgets ensuring compliance with stated goals, guidelines and business objectives.
- Coached and mentored team members to apply appropriate Agile and Lean methodologies.
- Participated with the team in Sprint Planning, Sprint Review, Retrospective and to write/accept effective User stories as requirement definitions.
- Directed research on potential technology solutions & implementations in support of new initiatives, opportunities, and procurement efforts.
- Established the Delivery process and guidelines.
Program Manager
L&T Infotech Ltd.
Mumbai
09.2014 - 05.2016
- Reported to the Delivery Manager and led a project team of over 30 resources for an application & service delivery project for a global leader in building materials.
- Implemented and deployed the JD Edwards application and the supporting applications across 62 countries.
- Participated in the design & development of Java and Oracle components of the application.
- Ensured adherence to country-specific requirements and releases/versions, in the role of a Demand/Release Manager, for each implementation.
- Executed complete Project Life Cycle functions including initiation, scoping, estimation, project planning, scheduling, project progress monitoring and delivery as per quality and time norms.
- Facilitated the teams in effective sprint execution by continuously monitoring and coaching them, while resolving external issues that impact their success.
- Partnered with Presales & Solution Architects for RFPs, business development and revenue growth, while fostering relations with existing clients.
- Set up the ServiceNow tool for the program.
- Worked in multiple roles, as a Program Manager, Project Manager, Release Manager, Demand Manager, etc.
- Received the Best Project Manager award from the Quality team during the CMMi Appraisals.
- Won a Team award and was nominated for Rookie of the year and Project Manager of the year in the Lafarge awards.
Project Manager
IGATE Global Solutions Ltd.
Mumbai
06.2004 - 08.2014
- Successfully managed application development and support, including Design/Development of Java and Oracle projects.
- Monitored & ensured compliance with operational parameters of the account including Top Line, Bottom Line and Organizational Pyramid.
- Participated in program/project planning & tracking including estimation & budgeting, risk management, quality management and SLA management.
- Applied successful project management techniques to enable project delivery within budgetary and time constraints.
- Supported configuration management, communication management, knowledge management, contract management, delivery innovation, compliance, recruitment and training.
- Collaborated with Presales and Solution Architects for RFPs, business development and revenue growth.
- Actively contributed in the CMMi assessment activities.
- Was a Function Point Estimation SME across iGATE.
- Was a key member during the CMMI appraisal process and front-ended multiple projects to the external auditors.
- Won several awards including 7 team awards, Excellent Leadership and Superior Performance award.
- Appreciated for establishing & retaining excellent relations with customers.
Project Lead
Chenab Information Technologies (P) Ltd.
Mumbai
01.1999 - 04.2002
- Led and developed web applications using VB, ASP, SQL Server and Java.
- Successfully managed multiple projects and ensured timely completion of deliverables.
Education
Post-Graduate Certificate - Leadership With AI
Indian School of Business
Remote01.2024
Post-Graduate Certificate - Advanced Strategic Management
IIM Kozhikode
Remote12.2021
MBA - Information Technology
ICFAI
Remote08.2016
Bachelor of Engineering - Computer Engineering
Pune University
Pune12.1998
Diploma - Computer Technology
Vivekanand Education Society's Polytechnic
Mumbai07.1995
Post-Graduate Certificate - Gen AI Pinnacle Program
Analytics Vidhya
RemotePost-Graduate Certificate - Advanced Program in Gen AI And ML
University of Melbourne
RemoteSkills
- Global delivery management
- Project and program management
- Budgeting and forecasting
- P&L management
- Client engagement strategies
- Contract and compliance management
- Strategic planning
- Decision making
- Artificial intelligence and machine learning
- Generative AI
- Python programming
- AWS cloud services
- Oracle database management
- PL/SQL development
- SQL querying
- Java programming
- J2EE applications
- Data visualization with Tableau
- Statistical analysis with R
- Microsoft Project proficiency
- JIRA project tracking
- ServiceNow administration
- IBM CLM expertise
- Excel proficiency
Certification
Pursuing an Advanced Program in Gen AI and ML from the University of Melbourne.
Personal Information
- Date of Birth: 10/29/76
- Nationality: Indian
Timeline
Account Delivery Manager
Blackbuck Insights
05.2025 - Current
Director Projects
Wipro Limited
05.2021 - 05.2025
Engagement Delivery Manager
Cognizant Technology Services
11.2018 - 05.2021
Delivery Manager
Pragiti Internet Technologies (P) Ltd.
06.2016 - 03.2018
Program Manager
L&T Infotech Ltd.
09.2014 - 05.2016
Project Manager
IGATE Global Solutions Ltd.
06.2004 - 08.2014
Project Lead
Chenab Information Technologies (P) Ltd.
01.1999 - 04.2002
Post-Graduate Certificate - Leadership With AI
Indian School of Business
Post-Graduate Certificate - Advanced Strategic Management
IIM Kozhikode
MBA - Information Technology
ICFAI
Bachelor of Engineering - Computer Engineering
Pune University
Diploma - Computer Technology
Vivekanand Education Society's Polytechnic
Post-Graduate Certificate - Gen AI Pinnacle Program
Analytics Vidhya
Post-Graduate Certificate - Advanced Program in Gen AI And ML
University of Melbourne