Summary
Skills
Work History
Education
Accomplishments
Overview
Disclaimer
Personal Information
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Abhilash Venkatesh

Senior Process Executive
Bangalore

Summary

Finance & O2C Expertise , Order-to-Cash (O2C), Accounts Receivable, Cash Application, Billing & Invoicing, Credit Control, Dispute Management, Collections, Payment Processing, Payment Reconciliation,reducing reserve accounts for 31–100 accounts to support cash flow and finance control. Uses SAP, data reporting to improve process accuracy and visibility.

Skills

Collections

Cash applications

Billing

Credit control

SAP

Bank reconciliation

Audit support

Work History

Senior Process

Fossil Group
Bangalore
07.2025 - Current
  • Conducted detailed financial analysis to identify opportunities for operational improvements.
  • Conduct detailed financial analysis to drive operational improvements.
  • Utilize SAP for enhanced auditing and finance control initiatives.
  • Monitors customer credit limits and blocks orders dynamically in real time.
  • Volunteered for Automated Dunning Process to apply or lift blocks when disputes or partial payment plans are logged in SAP Dispute Management.
  • Finding and fixing errors in customer accounts and general ledgers.
  • Led cross-functional team to enhance communication and streamlined workflows, achieving 19% increase in SLA adherence.
  • Optimize data organization and reporting to maximize performance.
  • Managed blocks in the automated dunning process for disputes or partial payment plans in SAP Dispute Management.
  • Configuring automation regarding output determination to automatically email or print dunning letters once proposals receive approval or are auto-released.

Process Developer

Genpact
Bangalore
03.2025 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Financial Analyst

Otis
Bangalore
09.2022 - 02.2025
  • Reviewed operations to identify and implement financial improvement opportunities.
  • Oversaw accounts receivable and payment collections to enhance cash flow management.
  • Reviewed operations to identify financial improvement opportunities.
  • Oversaw accounts receivable and payment collections processes.
  • Executed best practices for dispute resolution, reducing resolution time and improving stakeholder satisfaction.
  • Executed best practices for effective dispute resolution.
  • Educated team members to deliver superior knowledge on reconciliation and o2c cycle.

Collection Specialist

Trukker Technologies Private Limited
Bangalore
10.2021 - 09.2022
  • - Managed AR/AP and resolved disputes to ensure accurate financial records.
  • - Processed and tracked high volume of invoices to maintain payment schedules.
  • - Monitored accounts receivable aging reports to facilitate prompt collections.
  • - Conducted AR/AP management and dispute management.

Escalation Lead/Technical Support Executive

Concentrix Daksh
Bangalore
03.2018 - 10.2021
  • Led escalation team to resolve client concerns, enhancing overall client relations .
  • Resolved escalated customer issues through targeted problem-solving strategies, ensuring high-quality solutions.
  • Enhanced customer satisfaction by streamlining resolution processes for timely outcomes.
  • Mentored junior team members, fostering skills in conflict resolution and problem-solving.
  • Trained junior associates on best practices and procedures.- Delivered customer support and technical resolutions, ensuring timely issue resolution.
  • Coordinated communication between support teams and customers to enhance service quality.
  • Resolved technical issues for clients via phone, email, and chat support.
  • Diagnosed software and hardware problems using troubleshooting techniques.
  • Collaborated with cross-functional teams to enhance customer satisfaction.

Education

MBA - Human Resources Management

Venkateshwara Open University (VOU)
04.2001 -

B.Com - Commerce

Gulbarga University
Gulbarga
2017

Accomplishments

    -100% AR Target Achievement: With Managing over 1000+ customer portfolio and exceeded AR targets.

    -Dispute Resolution Excellence: Cleared backlogs and maintained BAU operations with zero escalations.

    -Order Management Expertise: Improved billing accuracy and built automated trackers, reducing errors.

    -Got best collaborator award and process improvement and Trainings

Overview

8
8
years of professional experience

Disclaimer

I do hereby confirm that the information given in this form is true to the best of my knowledge and belief.

Personal Information

  • Father's Name: Venkatesh NB
  • Mother's Name: Latha V
  • Spouse's Name: Ramya Latha

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Abhilash VenkateshSenior Process Executive