Abhishek Bhalla

• Spearheaded the launch of a new product vertical around automating Enterprise Brand Compliance, leading to 150K+ expansion across Amazon, Infosys and Airtel
• Conceptualized and released various enterprise collaboration features: In-app notification and comments, task management features and customizable team dashboards across teams and workflows
• Led upselling efforts alongside customer success, and product marketing teams leading to ~ 300K expansion across Walmart, Roche, Tokopedia amongst others
• Implemented and launched data tracking activities across Mixpanel, Clevertap and Hubspot

Rated 4.0 on the App store and 4.5 on Google Play with around 1M+ downloads

• Pre-Launch for iOS, Android, PWA: Set up and launched website, CRM, marketing automation and internal admin interface for live class operations
• Refined our free trial booking experience in close collaboration with design and engineering resulting in an increase of 24% in conversion
• Led the GTM plans across various drip campaigns across Push notifications, Product tours, Email, Whatsapp, IVR, and SMS
• Worked closely with operations, content, and creative team to roll out various campaigns for new product feature releases and product adoption

• Scaled quarter GMV from 50k USD to 218k USD, Average ticket size from 400 USD to ~1000 USD, NPS rating from 45 to 72 MOM
• Launched the European Market (20+ cities) across training, partnerships, content, product discovery and sales
• Recruited and led a team of 25 across Sales, Partnerships, customer success and support through the tenure

I started my startup journey and career with Ithaka in Operations and progressively the Customer success lead before leading the business vertical.