Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Abhishek Dandapat

Abhishek Dandapat

Management Professional 7722094439
Kolkata,West Bengal

Summary

Strategic Zone Manager with 3 years in exceeding sales goals for assigned zone in Finance industry. Collaborates with regional managers to increase efficiency and improve market share. Solid leadership and analysis skills. Service-oriented Sales Manager with more than 9 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Performance-oriented Sales Leader offering exceptional record of achievement over -year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Accomplished Sales Manager offering years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Strict with years of supervisory experience. Skilled in to streamline daily activities for maximized productivity and sales. Detail-oriented and dedicated to cultivating efficient environments for top service. Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and training in Motivated to learn, grow and excel in . Hardworking and driven to work quickly and effectively on projects in all types of environments.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Zonal Business Manager

TATA MOTORS FINANCE LTD
PURNEA, Bihar
04.2021 - Current
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Considered and approved policies to support company initiatives and overall performance.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Dealer Management.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Set weekly goals for inside sales representatives.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Built relationships with customers and community to establish long-term business growth.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Developed and executed sales presentations as well as both internal and external product training workshops.

Zonal Business Manager

TATA MOTORS FINANCE LTD
Surat, Gujrat
08.2019 - 03.2021
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Considered and approved policies to support company initiatives and overall performance.
  • Increased profit margin % through inventory control, cost control and increased route productivity.
  • Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for company.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Developed reports of zone performance and presented data to upper management.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Closed average of sales calls each quarter.
  • Identified opportunities for growth within territory and collaborated with sales teams to reach sales goal.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Increased regional market share % within months.
  • Resolved all vendor and account problems efficiently while exceeding sales quotas by %.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Set weekly goals for inside sales representatives.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Facilitated business by implementing practical networking techniques.

State Manager

TATA MOTORS FINANCE LTD
Nagpur, Maharastra
05.2015 - 08.2019
  • Managed and guided staff through daily and special project work.
  • Negotiated contracts and commercial agreements with favorable terms.
  • Wrote division policies and coordinated implementation to improve operations.
  • Administered budgets with sound cost control plans and expense tracking systems.
  • Cultivated internal support for business plans and with external industry partners.
  • Coordinated staff development plans to build empowered, confident and knowledgeable team.

State Sales Manager

TATA MOTORS FINANCE LTD
Jamshedpur, Jharkhand
06.2013 - 06.2015
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Capitalized on customer up-sell opportunities resulting in % increased revenues.
  • Implemented systems and procedures to increase sales.
  • Grew retail sales volume in assigned territory % through strategic budgeting and product promotion.
  • Incorporated sales strategies, boosting sales additional %.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Orchestrated successful promotional strategies, boosting revenue %.
  • Set weekly goals for inside sales representatives.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Streamlined procedures and tasks by implementing .
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Identified opportunities and cultivated new business through new cold calls per week.
  • Applied and strategies to engage in new business opportunities and develop existing accounts.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Performed analysis of competition to determine strengths and weaknesses as compared to [Product or Service].
  • Organized promotional events and interacted with community to increase sales volume.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Reduced allowance spending by % by improving timing and quality of operational processes.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of employees.
  • Increased regional market share % within months.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Built relationships with customers and community to establish long-term business growth.
  • Owned all aspects of sales planning, development, and team and account management for central territory.
  • Maintained up-to-date knowledge of and performed competitor analysis.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Identified opportunities for growth within territory and collaborated with sales teams to reach sales goal.
  • Resolved all vendor and account problems efficiently while exceeding sales quotas by %.

Branch Manager

TATA MOTORS FINANCE LTD
Bhuwaneswar, Orrisa
05.2011 - 04.2013
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Increased monthly staff retention rate after implementing new training programs.
  • Gathered and reviewed customer feedback to improve operations.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Protected company assets with strategic risk management approaches.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.

*NPA Management. (Stopping high provision cases with reversal and repossession).

* Sales Management. (Commercial vehicle sales and Passenger vehicle sales).

  • Engaged employees in business processes with positive motivational techniques.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Developed prospects for new loans though weekly cold calling.
  • Generated dramatic improvements across entire sales cycle.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Evaluated applications against outline specifications to approve, reject or recommend adjustments files.

Branch Sales Manager

TATA MOTORS FINANCE LTD
Kolkata, west bengal
06.2007 - 04.2011
  • Managed branch sales, customer service, finances, and recordkeeping.
  • Resolved customer complaints to maintain high level of satisfaction.
  • Worked directly with customers and associates to handle internal and external complaints and objections.
  • Increased branch revenue by % through [Process].
  • Set pricing strategy and discount rates.
  • Received regional branch recognition award for % sales increase.
  • Analyzed financial statements to identify cost control initiatives.
  • Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
  • Interviewed, hired, and developed team of .
  • Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Owned all aspects of sales planning, development, and team and account management for central territory.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Surpassed growth targets and revenue projections by coordinating and planning product sales initiatives.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Developed and executed sales presentations as well as both internal and external product training workshops.

Education

BBA - Financial Services Marketing Operations

Guru Ghasi Das University
Bilaspur
04.1997 - 03.2000

MBA - Financial Services Marketing Operations

Viswa Bharati University
Kolkata
05.2000 - 03.2002

Skills

Strategic account development

Extensive personal network

Sales Reporting

Coaching and mentoring

Business development and planning

Analytical problem solver

Strategic planning

Account management

Review of contracts

Territory Management

New Business Development

Direct sales

Database Management

Solution selling

Accomplishments

· Have Made a Loss making Zone profit by 2 Cr , in Just one financial year.

· Started as a Sales Manager, promoted as Branch Manager and then as State head, and to Zonal Business head position.

· Earned 2 Grade promotion. From M3 to M4 and to M5.

· Trained New MT in Job, with organization Goal, reduce hiring cost on experience team hiring achieved 100% of the target (all team mate for the state has been groomed to deliver results).

· With Highest IHO penetration Pan India was able to generate 9 lacs insurance premium ( standalone ), single month.

· Handled Multiple states in multiple region.

· Mac motors, MS increased from 2% to 28%, in FY18-19, with no extra cost (Key Manpower management).

· Awarded with 2 long service award from Director Mr Shyam Mani ( for 5 years and 10 years).

· JLR business (Demo business), in Win- Win category for Dealership and TMF.

Increase the disbursal volume. generated 12 crs in 18-19 financial year.

· Handled special project of shifting from collection agency model to direct model at Bhubaneshwar branch in FY11-12,

· Best State in overall Volume Passenger Vehicle Business (2014-2015).

· Awarded the best MUV sales state Jharkhand (Pan India) , in FY14-15 received award from Group chairman and MD Mr Shyam Mani.

· Awarded wolf pack award in Fy17-18 and 18-19 for the achieving the target

· Increased TMF numbers by 11% , were as TML nos was same compare to last financial year(6665 nos FY17/18) Vs( 6708 nos Fy 18/19), TMF nos as( 1453 in FY 17/18 and 1626 FY 18/19).

· Disbursal amount has Grown by 8% over last financial year ( Fy17/18, Rs 9042Lacs and increased to Rs9879 lacs FY ( 18/19).

· Won Wolf Pack Award for 3 rd Quarter by RBH in the Regional Town Hall, also in Quarter 2.

· Won the contest for Bali Trip, on superseding the targets in fee based Income (Cross selling),120%of 26 Lacs.

· Achieved 100% of Disb target * Focus Dealership MS 31%( Jaika Motors) * increase the MS from 2% in Mac motors to 28% .*Have Increase the MS in JD AutoNation from 5% to 23%.* Increased MS in National Garage from 28% to32%.* Highest MS in the FY in the region.

· Highest cross sales business in the region. * Highest IHO sales Penetration Pan India.

· Highest excellent BDM category in the EASU rating. *Highest BDM awarded in Power House performer nationally.

· Lowest delinquency in 30+

· Highest collection % in 1 st EMI maximum 100% achieved.

· KPA scored 102% in the financial year

17-18 FY

· WON wolf pack award for H1 by CEO Mr Samrat Gupta,

· Achieved 122% of Disbursal target.

· Have achieved 41% higher in disbursal than last FY 16-17.

· KPA score 107 % .

Key Highlights

· Having long Marketing experience of 18 years, in the Financial and Petroleum industry.

· Have handed multiple position from Sales manager to State head.

· Have been handling passenger vehicle business in the organization since last 12 years

· Experience of handling multiple geographic location, branch, state .

(example – West Bengal, Orrisa, Jharkhand CHHATTISGARH’ and Vidharbh., Gujrat, Bihar)

· Have experience in handling multiple team, and larger team, have worked for the biggest branch Bhubaneshwar.

· Have experience on delivering results, in short spam, as being delivering and doubling Disbursal in new locations.

· Having Best Industry Knowledge, in handling Dealerships and bringing the best out of it.

· Having long term experience in settling critical dealer relationship and TML challenges.

· Having best internal process understanding, which will help business to move faster, with growth.

· Have proven deliveries with new management trainees, which is cost effective to the organization.

· Have achieved many set goals, in past by driving and generating extra revenue for the organization, (example generated extra revenue 9 lacs thru IHO sales).

· Have given market share growth, in all the location worked on (West bengal Bhubaneshwar Jharkhand, CHHATTISGARH’ and Vidharbh, Gujrat, Bihar).

Other Key information

· Have achieved Drona certification. (Tata Motor Finance).

· Have being trained at National institute of sale in (Reliance industries Limited).2005

· Have brought in operation live, the trans connect center in (Reliance industries Limited).2005.

· Have experience in selling petroleum products, (including lubes, tyres etc).

· Have experience in selling Time share, and other relevant hotel products.

Additional Information

· Increase Performance Metrics:

Increase my performance graph by handling Bigger location and multiple tasking, following area I will be focusing

1. Productivity

2. Effectiveness levels.

3. Customer satisfaction.

4. Earn a Promotion.

· Expand professional knowledge and training:

1. Certificate course on managing supervisors.

2. Certificate program on cost analysis.

· Strengthen professional relationships Building a healthy work environment can leave a positive impact in performance · Gain new experiences. Step out of your comfort zone. Explore the New field.

Timeline

Zonal Business Manager

TATA MOTORS FINANCE LTD
04.2021 - Current

Zonal Business Manager

TATA MOTORS FINANCE LTD
08.2019 - 03.2021

State Manager

TATA MOTORS FINANCE LTD
05.2015 - 08.2019

State Sales Manager

TATA MOTORS FINANCE LTD
06.2013 - 06.2015

Branch Manager

TATA MOTORS FINANCE LTD
05.2011 - 04.2013

Branch Sales Manager

TATA MOTORS FINANCE LTD
06.2007 - 04.2011

MBA - Financial Services Marketing Operations

Viswa Bharati University
05.2000 - 03.2002

BBA - Financial Services Marketing Operations

Guru Ghasi Das University
04.1997 - 03.2000
Abhishek DandapatManagement Professional 7722094439