Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager
Bandhan Bank
Kolkata
07.2023 - Current
Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
Identified new business opportunities through market research and analysis.
Provided ongoing support to customers throughout the life cycle of their relationship with the bank.
Resolved escalated customer issues in a timely manner while maintaining positive relationships.
Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
Senior Manager
HDFC Bank
Kolkata
09.2022 - 06.2023
Drafted proposals outlining product features and benefits for prospective customers.
Participated in cross-functional teams dedicated to developing innovative solutions for customers' unique needs.
Maintained an up-to-date understanding of industry trends and best practices in order to remain competitive in the marketplace.
Collaborated with various departments to improve communication and deliver individualized customer solutions.
Senior Manager
Kotak Mahindra Bank
Kolkata
03.2020 - 09.2022
Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
Developed strategies to attract new customers while retaining existing ones.
Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Addressed customer questions and concerns regarding products and services.
Established strong relationships with clients through regular, personalized communication.
Manager
ICICI Bank
Kolkata
08.2010 - 04.2019
Analyzed competitors and market trends to facilitate business growth.
Dealing with all financial products and proper advising to Clients as per their needs.
Monitoring the performance of the product and suggesting as and when required.
Education
MBA - Marketing
IISWBM
Kolkata
06-2009
BBA - Marketing
TIIT
Kolkata, WB
06-2006
XII - Commerce
ISL Annexe
Dhanbad
05-2003
X - General
ISL Annexe
Dhanbad, JH
05-2001
Skills
Market Analysis
Cross-Functional Communication
Organizational improvement
Database Development
Influencing and negotiating
Documentation And Reporting
Revenue Forecasting
MS Office
Self Motivation
Time management abilities
Work Planning and Prioritization
Positive Attitude
Problem Resolution
Relationship Building
Excellent Communication
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Certification
AMFI
IRDA
Accomplishments
Won several competition in Cricket in school as a Captain of the team.
Won several awards during my professional work years.
Qualified for National Olympiad.
Affiliations
I am assosiated with with a person at Simurali Village and takes cares of 65 village boys and girls with there study meterials like copies, books, weekend lunch etc.