Abhishek Raja

Product : PropertyGuru B2B & B2C real-estate platform, Singapore & Malaysia

• Own the platform vision to enable the B2C and B2B agents, internal Sales Enablement, Client Services, AdOps and Finance teams with a highly performing, reliable, trustful, secure and compliant infrastructure platform, and extend our real-estate and property listing capabilities through a blend of Salesforce CRM, Oracle Netsuite, Adobe softwares, AWS services and virtualized infrastructure, reliability and automation.
• Define the long term vision for the product based on market needs.
• Prioritize roadmap to achieve product goals and metrics.
• Document user stories in JIRA, specifications, and product features into detailed work in order to communicate across teams and build mandatory requirements.
• Liaise with third parties like Oracle Netsuite, Adobe.
• Coordinate project planning and execution with team members and team leads.
• Review sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Analyze metrics to measure product performance.
• Lead Go-to market activities in partnership with Product Marketing, Customer Success, Sales and Support functions to help guide customers and prospects on how to unlock value through the products.
• Connect with end users - sales reps, agents (B2C) and developer agents (B2B) to collect their feedback on what was good, what could be further improved, ease of use, the overall experience, etc.

Success Metrics:

1. Successfully improved new customer acquisition & on-boarding time by nearly 42% in B2C segment and about 20% in B2B segment.

2. B2C subscription renewal rates increased by 18% .

Achievements:

• Received Individual SPOT Award
• Won Super Squad Award for achieving highest CSAT score 5/5

Clients: TVS Motors, Grundfos, Capillary Technologies

• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Owned and prioritized product backlog.
• Wrote comprehensive user manuals for new products and additional technical documentation.

Achievements:

• Successfully managed the end to end development of 1 mobile application and 2 other projects during the 14 months.
• The mobile application - myTVS and another project were delivered on time.
• Managed a team of 5 for the first time.

Product - SIS & LMS for Higher Education domain

• Own the end to end product life cycle right from conceptualization till post delivery activities.
• Research and identify customer and stakeholder needs and effectively manage their expectations.
• Work closely with an engineering team to build and operate the product.
• Engage other product leaders within Product Engineering Services (PES) unit of Happiest Minds to define development priorities for the product.
• Analyze, understand and share learnings to build a strong knowledge base of the product.

• Co-founded along with two more partners.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Partnered with businesses to run the product's pilot.

• Owned and prioritized product backlog.
• Brainstormed with peers and other members of design team to determine enhancements and product features.

Client: SRM University

• Worked on developing bespoke applications for one of India's largest Higher Education university.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.

Achievement:

Successfully implemented the Student Information System ERP along with two integrated bespoke applications - Online Students Counselling and Seat Selection, Hostel Booking.

Success Metrics:

SRM University successfully managed the counselling, hostel allotment and fee collection for the 2017 batch of Engineering Students (nearly 5000) for its 3 campuses.

Client : Pearson

• Derive analytical insights through reporting on Tableau.
• Performed gap analysis to identify areas of improvement.

Client : Nielsen

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Generated reports of audience insights, data and analytics.
• Surveyed clients to ascertain requirements and expectations for product.
• Write user stories in JIRA and maintain backlog.
• Implemented business intelligence solutions to increase operational efficiency.
• Created dashboards to monitor and track key performance indicators.
• Identified patterns and trends in large data sets and provided actionable insights.
• Utilized data visualization techniques using Tableau to present and explain complex data sets.