MS office, DMS, CRM
Achin Thapliyal
AGM Sales- BMW Deutsche Motoren
New Delhi,Delhi
Summary
Experienced Asst. General Manager with 15+ years in luxury automotive retail, leading high-performing dealerships for BMW, Mercedes-Benz, and Audi. Skilled in driving revenue, improving operational efficiency, and ensuring top-tier customer satisfaction. Proven track record of maximizing profit per unit, maintaining CSI above 98%, and adept at managing multiple priorities with a positive attitude. Seeking a challenging full-time role to utilize interpersonal skills, time management, and problem-solving expertise to achieve team goals.
Overview
19
19
years of professional experience
1
1
Certification
2
2
Languages
Work History
AGM – Sales
BMW – Deutsche Motoren
Delhi
10.2024 - Current
- At India's flagship BMW dealership, I oversee team performance, drive sales strategy, and ensure top-tier customer engagement in the luxury vehicle space.
- Sales Leadership: Managing day-to-day showroom operations, pricing strategy, and team KPIs.
- F&I Revenue: Increased finance & insurance penetration by 18% via in-house bundling initiatives.
- Inventory Efficiency: Reduced stock aging and boosted monthly turnover through stock planning and targeted remarketing.
- KPI Culture: Built a high-performing sales team with strong focus on CRM discipline and lead tracking.
- Surpassed sales targets consistently across all quarters to date.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Business Development Manager
Dconstruxtion Pvt. Ltd.
Noida
04.2023 - 10.2024
- Diversified experience in a premium construction solutions firm, managing high-value client relationships in a B2B model.
- Conducted deep market research to identify untapped segments and new revenue streams.
- Built strategic alliances with architects and interior designers for continuous pipeline generation.
- Delivered consultative sales for high-ticket construction and design products.
- Strengthened client retention through personalized engagement and solution-focused discussions.
- Applied automotive CRM, lead tracking, and closing techniques in a non-auto context—demonstrating adaptability.
- Key Takeaway: Enhanced business development and B2B relationship management skills—critical for dealership corporate & fleet sales growth.
- Generated new business with marketing initiatives and strategic plans.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Reached out to potential customers via telephone, email, and in-person inquiries.
AGM – Sales
Mercedes-Benz Global Star
09.2019 - 10.2022
- Led a 10-member team in achieving aggressive monthly and annual sales targets.
- Drove in-house F&I solutions, achieving over 70% finance penetration.
- Implemented team dashboards for real-time tracking of leads, follow-ups, and closures.
- Recognized as Best Team Lead and Employee of the Year.
Senior Manager – Sales
Audi New Delhi West
07.2018 - 06.2019
- Maintained OEM compliance with SOPs and ensured elite-level customer experience.
- Recovered 12% revenue from dormant leads through CRM segmentation.
Product Manager – Sales
Silver Arrows (Mercedes-Benz)
06.2015 - 08.2018
- Sustained top sales performance across multiple quarters.
- Maintained client retention through consistent communication and personalized service.
- Winner – Best Employee Q2, rewarded with an international incentive trip.
Sales Manager
Audi Delhi South
02.2012 - 06.2015
- Delivered consistently high CSI scores and full SOP compliance.
- Managed high-value clients with around-the-clock responsiveness.
- Employee of the Year (2014) – Thailand incentive trip recipient.
Operations Team Lead
BPO Management Inc.
08.2006 - 12.2011
- Led 32-member team ensuring system uptime and client satisfaction.
- Built foundational leadership, process control, and performance review systems.
Education
MBA - Sales & Marketing
Swami Vivekananda Subharti University
DelhiBBA - Commerce
Shyam Lal College
Delhi05.2008
High School Diploma -
Kendriya Vidyalaya
Delhi04.2003
Skills
- Dealership Sales Leadership
Team management
Microsoft office
Customer service
Computer skills
Teamwork and collaboration
Friendly, positive attitude
- Premium Client Handling
- KPI Management & Forecasting
- Customer Relationship Management (CRM)
- Finance & Insurance (F&I) Strategy
- Dealership Sales Leadership
Recognitions
- 2020, Best Team Lead, Mercedes-Benz Global Star
- 2017, Employee of the Year, Mercedes-Benz India
- 2016, Best Agility Performer, Mercedes-Benz India
- 2016, Best Employee Q2, Silver Arrows
- 2014, Employee of the Year, Audi Delhi South
Tools And Platforms
- DealerSocket
- AutoDMS
- VinSolutions
- MS Excel
- OEM Portals
- Google Workspace
- Inventory+
- Salesforce CRM
Current Role
AGM – Sales, BMW – Deutsche Motoren, New Delhi, Delhi, 10/01/24, Present, Managing day-to-day showroom operations, pricing strategy, and team KPIs., Increased finance & insurance penetration by 18% via in-house bundling initiatives., Reduced stock aging and boosted monthly turnover through stock planning and targeted remarketing., Built a high-performing sales team with strong focus on CRM discipline and lead tracking., Surpassed sales targets consistently across all quarters to date.
Software
Certification
Doeacc "O" Level
Interests
Driving
Travelling
Exploring New Places
Achievements
Best TeamLead - Mercedes-Benz Global Star Mar 2020
Won Certificate and Award
Employee of the Year - Mercedes-Benz India Pvt. Ltd. Jan 2017
Won All Expense Paid Trip to Europe
Best Employee Agility Program - Mercedes-Benz India Pvt. Ltd. Sep 2016
Won All Expense Paid Trip to Vietnam
Best Employee Quarter 2 - Silver Arrows, Noida - India Apr 2016
Won All Expense Paid Trip to Dubai with Spouse
Employee of the Year - Audi Delhi South Apr 2014
Won All Expense Paid Trip to Thailand
Timeline
AGM – Sales
BMW – Deutsche Motoren
10.2024 - Current
Business Development Manager
Dconstruxtion Pvt. Ltd.
04.2023 - 10.2024
AGM – Sales
Mercedes-Benz Global Star
09.2019 - 10.2022
Senior Manager – Sales
Audi New Delhi West
07.2018 - 06.2019
Product Manager – Sales
Silver Arrows (Mercedes-Benz)
06.2015 - 08.2018
Sales Manager
Audi Delhi South
02.2012 - 06.2015
Operations Team Lead
BPO Management Inc.
08.2006 - 12.2011
Doeacc "O" Level
06-2003
MBA - Sales & Marketing
Swami Vivekananda Subharti University
BBA - Commerce
Shyam Lal College
High School Diploma -
Kendriya Vidyalaya
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