Adarsh Devendraswamy

• Established the AIOps (Artificial Intelligence for IT Operations) practice, driving global adoption of Full Stack Observability and automation
• Maximizing value via the adoption of observability tools like Splunk, AppDynamics, Dynatrace, New Relic, Grafana, and Elastic
• Driving business outcomes by engaging diverse user personas
• Leveraging MELT data (Metrics, Logs, Events, Traces) for analytics, enhancing user experiences, and integrating cloud-native monitoring with AI/ML-driven anomaly detection
• Manage P&L, driving order bookings and revenue growth
• Leading 400+ AIOps consultants, solution architects, and SRE engineering's
• Established the Applied Observability Automation (AOA) framework, integrating APM, analytics, cloud-native tools, and GenAI for real-time system insights

• Institutionalized a Customer Success team to drive platform and bots' adoption, accelerating automation across applications and infrastructure while demonstrating business value
• Setting up a team of Customer Success Managers and Technical Architects to drive automation adoption and business impact
• Designing and implementing automation use cases leveraging RPA, AI, Cognitive, and ML technologies
• Delivering measurable business value through AI and automation deployments, including Wipro HOLMES
• Establishing referenceable customers and publishing 15+ case studies, video testimonials, and industry-recognized success stories

• Headed the Presales & Consulting (Apps) for Wipro HOLMES /ServiceNXT unit with key responsibilities
• Drove global order bookings for Wipro HOLMES & Ecosystem products
• Led 40+ solution and product architects, managing RFP responses for application development, testing, and maintenance
• Spearheading the creation of distinctive Go-To-Market (GTM) strategies in collaboration with hyperspace partners & strategic AI partners (IBM Watson, RPA – AA, UIPath, BP etc.), Avammo, LOOM Systems etc
• Introducing unique automation strategies for SAP, Oracle, SFDC, DevOps, and other technology stacks to propel the GTM efforts for HOLMES & Ecosystem offerings
• Designing novel pricing models to facilitate the adoption of IP tools by customers
• Participating in corporate responsibility initiatives to promote the humane aspect of AI solutions through Wipro HOLMES
• Conceptualized & productized an IT Infrastructure maturity assessment framework named 'Insightix'

Other key roles:

• Delivery Manager - Operations & DC Transformation
• Service Delivery & Transformation Lead – Identity & Access Mgmt, Security & Service Desk Towers
• Transition & Transformation Lead – Command Canter Services
• Technical Lead – Infrastructure Services
• Senior System Administrator – Active Directory & Wintel technologies